topic Re: Vanishing playlists in Desktop (Windows)

Vanishing playlists

ElTojo — Mon, 16 Nov 2020 15:26:09 GMT

Plan

Premium

Country

Device

(Dell XPS-13-7390)

Operating System

(Windows 10.0.19042)

My Question or Issue

Anyone else seeing playlists disappear when you add or remove one?

They reappear instantly when you scroll up or down.

Been that way for me for a good couple of months.

Re: Vanishing playlists

Mihail — Sat, 21 Nov 2020 13:12:10 GMT

Hey @ElTojo,

Thanks posting here in the Community! We'll gladly help you out.

We recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force a account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

If afterwards the issue persists, could you log in with a friend or family members account and share if it comes up there as well? We'd appreciate it if you also include the app version you see after the clean reinstall.

Hope this helps. Keep us posted on how it goes.