topic Re: Can't see Sonos speakers in Desktop (Windows)

Can't see Sonos speakers

OutsidaII — Wed, 18 Nov 2020 17:03:20 GMT

I'm using a Windows 10 Laptop and I have Spotify Premium. My wireless network is setup using Google WiFi. The only thing that I can consistently see when trying connect to a device are my Google Chromecast. Every so often if I get disconnected from my network or restart my machine I can see my speakers. I have no problem seeing them all the time from my Google Pixel in the Spotify App or with the desktop/mobile Sonos App. Restarting the Spotify App on the computer doesn't resolve the problem either.

Has anyone else experienced this and have a reliable fix?

Re: Can't see Sonos speakers

Jeremy — Wed, 25 Nov 2020 09:16:54 GMT

Hey there @OutsidaII,

Thank you for your post here in the Community. We're happy to help.

Can you make sure you have a registered Sonos account and Spotify added as music service on your Sonos system?

If it still does not show up, double check that you have enabled ‘Control Sonos from Spotify’ in the Sonos app under settings. This is part of the “Control Sonos from Spotify” in the Sonos app. It only shows up if it is not yet enabled.

Keep us posted. We're always one reply away 🙂

Cheers!

Re: Can't see Sonos speakers

OutsidaII — Wed, 25 Nov 2020 14:50:12 GMT

@Jeremy

I think I confused things

What works:

Spotify service through Sonos App on my laptop and Phone

Sonos speakers through Spotify App on my Android Phone

What doesn't work (what I'm trying to get working):

Sonos speakers through Spotify App on my Windows 10 laptop

I don't think it has anything to do with my wireless network so I'm curious if there's something about Windows 10 or the Spotify App for Windows that I need to make changes to.

Re: Can't see Sonos speakers

Ver — Wed, 25 Nov 2020 15:33:10 GMT

Hey @OutsidaII,

Thanks for getting back to us 🙂

Can you give these steps a go and run a clean reinstall? This one is more thorough than the usual reinstall. By doing that you can make sure the app is up-to-date and the cache is not causing any issues. It's also a good idea to download the app from the Microsoft store.

If the issue persists, you can run the app as an administrator. Are there any changes?

Keep us in the loop! If you have questions, you know where to find us.

Re: Can't see Sonos speakers

FedericoCara — Tue, 06 Jun 2023 04:49:55 GMT

Have the same issue. Can connect spotify from android mobile and mac os. But can't connect it from windows 10 desktop. I tried uninstalling it and reinstalling from microsoft store

Re: Can't see Sonos speakers

renaun1234 — Mon, 02 Oct 2023 18:52:18 GMT

Hello, Where would i find /enable ‘Control Sonos from Spotify’ in the Sonos app under settings? I am not seeing this option anywhere!

Re: Can't see Sonos speakers

Monoboy — Sat, 27 Jan 2024 16:27:42 GMT

Same. Can't find it.