Spotify desktop app keeps crashing

LukeNukor — Wed, 02 Dec 2020 06:03:29 GMT

Plan

Premium

Country

United Kingdom

Device

Operating System

Version 20H2 (OS Build 19042.630)

My Question or Issue

As soon as I try to play any music desktop app crashes, No warnings or error codes just closes. This is happening on my PC as well as on surface pro.

I think this problem started to happen day after yesterday when spotify app auto updated.

Steps taken to solve issue:

1. Run as an Administrator

2. Run with compatibility mode

3. Clean install (done 3 times already) with windows store & spotify's own installer

4. Log In/out, sign out of everywhere

Re: Spotify desktop app keeps crashing

Jeremy — Thu, 03 Dec 2020 09:30:09 GMT

Hey there @LukeNukor,

Thank you for your post. We're sorry to hear about this, and we're happy to help.

Can you try with another internet connection to see if the issue persist?

It would also be great if you can log in with another account - such as a friend's or a family member's to see if they have the same experience from their account.

If that doesn't do the trick - can you provide us a screen recording so we can have a closer look?

We'll keep an eye out for your reply.

Cheers!

topic Spotify desktop app keeps crashing in Desktop (Windows)

Spotify desktop app keeps crashing

Re: Spotify desktop app keeps crashing