topic Re: Windows Spotify in Desktop (Windows)

Windows Spotify

savastrestefano — Wed, 02 Dec 2020 19:53:02 GMT

Hello i'm a premium user from italy and previusly i didn't had premium but still tried to listen to music on my pc, my prblem is that when i click on a song it doesn't start playing anything the bar down doesn't show anything, before i had a problem where the song played just 6 seconds that it got stuck. internet it's fine no problem with that on my phone it runs smootly but on my pc doesn't work since i ran a file from internet wich previusly served as elliminating ads on pc and updates since i kept getting ads but since then it won't work. i think the files got messed up or something, i tried to re install things but it still doesn't work. idk

Re: Windows Spotify

OneByBoo — Thu, 03 Dec 2020 16:10:48 GMT

Hi there @savastrestefano,

thanks for reaching out !

I would like you to try another go on reinstalling your app.

This time, make sure to follow the instructions given on this Spotify Answer to perform a clean reinstall which is a bit different than the usual one.

This should solve any previous installation files left there.

Just make sure you're having a solid internet connection in use - VPN isn't recommended any may cause this type of issues.

Let me know how it goes 🙂

Re: Windows Spotify

savastrestefano — Thu, 03 Dec 2020 22:58:40 GMT

Nope still not playing and i deleted every file of spotify in my entire pc... followed all the steps but nothing...

Re: Windows Spotify

Katerina — Fri, 04 Dec 2020 16:20:53 GMT

Hi again @savastrestefano,

Thanks for keeping us in the loop.

In this case, we suggest you to check your host files by following the steps from this article. You can also disable hardware acceleration by clicking the three-dot menu on the top left of the app > select View > uncheck Hardware Acceleration > Restart Spotify.

We'd also recommend logging into Spotify over a different connection to see if the issue persists. If you're using an antivirus program, make sure that it isn't blocking Spotify.

We'll be on the lookout for your reply.

Re: Windows Spotify

savastrestefano — Mon, 07 Dec 2020 20:03:55 GMT

YES YES YES!!!!!!!!!!!!!!!!!1 THE HOSTS FILES WERE THE SOLUTION!!!! THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!! YEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSS

Re: Windows Spotify

Mario — Tue, 08 Dec 2020 08:21:37 GMT

Hi @savastrestefano,

Fantastic news! Give us a shout if it starts behaving unexpectedly again; we're always here to help.

Have a great day 🙂

Re: Windows Spotify

savastrestefano — Thu, 10 Dec 2020 00:39:33 GMT

Nope someone was more helpful, read above or idk. The clean install wasn't helpful at all. Read above