https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/5086876#M93352 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/14174352">@rosario79</a> and <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/19679456">@PaolaMaidana</a>,</P> <P>&nbsp;</P> <P>Thanks for searching for the answer you need here.</P> <P>&nbsp;</P> <P>We hope you don't mind us answering in English as it's the official language of the Community.&nbsp; Good job on checking first whether or not a reinstall solves the issue, in most such cases it does. However, could give it another go with <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">these</A> steps and run a clean reinstall? These ones are more thorough. That way you can make sure the cache is not causing this issue.</P> <P>&nbsp;</P> <P><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/19679456">@PaolaMaidana</a> if that doesn't fix things, you mention that you have your playlists downloaded, does the black screen appear only when you're trying to play your downloads, when you navigate to a specific page or in general? We'd appreciate a couple of screenshots of what you see at your end.</P> <P>&nbsp;</P> <P>Keep us posted, we'll be on the lookout for your reply.</P> Sat, 05 Dec 2020 09:08:27 GMT Mihail 2020-12-05T09:08:27Z https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/1921528#M22853 <P>Tengo instalado spotify free en el portátil de mi casa (windows 7 ultimate). Me ha estado funcionando estupendamente, pero llevo 3 días que, cuando lo abro, me sale la pantalla en negro (se ve archivo, edición y ver), y no puedo navegar. He desinstalado el programa e instalado el programa varias veces. He quitado y puesto "aceleración de hardware" en "ver" varias veces y sigue sin ir. Y yo no he instalado nada nuevo en el equipo. ¿Qué puedo hacer? Gracias</P> Fri, 01 Sep 2017 07:51:20 GMT https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/1921528#M22853 rosario79 2017-09-01T07:51:20Z https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/5086701#M93344 Hola buenas, a mí también me pasa lo mismo e hice todo lo que indica en el mensaje, pero sigue apareciendo en **bleep**, tengo spotify premium y tengo todas mis playlist descargadas y no se que hacer, por favor espero que se pueda solucionar este problema rápido. Gracias Sat, 05 Dec 2020 01:12:29 GMT https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/5086701#M93344 PaolaMaidana 2020-12-05T01:12:29Z https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/5086876#M93352 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/14174352">@rosario79</a> and <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/19679456">@PaolaMaidana</a>,</P> <P>&nbsp;</P> <P>Thanks for searching for the answer you need here.</P> <P>&nbsp;</P> <P>We hope you don't mind us answering in English as it's the official language of the Community.&nbsp; Good job on checking first whether or not a reinstall solves the issue, in most such cases it does. However, could give it another go with <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">these</A> steps and run a clean reinstall? These ones are more thorough. That way you can make sure the cache is not causing this issue.</P> <P>&nbsp;</P> <P><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/19679456">@PaolaMaidana</a> if that doesn't fix things, you mention that you have your playlists downloaded, does the black screen appear only when you're trying to play your downloads, when you navigate to a specific page or in general? We'd appreciate a couple of screenshots of what you see at your end.</P> <P>&nbsp;</P> <P>Keep us posted, we'll be on the lookout for your reply.</P> Sat, 05 Dec 2020 09:08:27 GMT https://community.spotify.com/t5/Desktop-Windows/Spotify-se-abre-pero-la-pantalla-est%C3%A1-en-negro/m-p/5086876#M93352 Mihail 2020-12-05T09:08:27Z