topic Re: Why is everything on my account not working in Desktop (Windows)

Why is everything on my account not working

InfinityVoid — Mon, 28 Dec 2020 14:37:32 GMT

Plan

Free

Device: pc desktop

Operating system Windows 10

My Question or Issue

Everything just doesnt work. I can't search up anything I can't play anything. All official spotify created playlist are just empty.can someone plz help me. I already tried reinstalling and logging out and logging back in

Re: Why is everything on my account not working

Ver — Tue, 29 Dec 2020 14:48:22 GMT

Hey @InfinityVoid,

Thanks for getting in touch with us and welcome to the Community 🙂

We'd suggest you give these steps a go and run a clean reinstall. This one is more thorough than the usual one.

If the issue persists, you can try on another device. That way we can check if it's a device-related issue.

You can also send us screenshot of a playlist that appears empty. We'll investigate this further.

Keep us posted! If you have questions, you know where to find us.

Re: Why is everything on my account not working

InfinityVoid — Tue, 29 Dec 2020 15:24:25 GMT

Hi,

It didnt work. This issue is only on my pc, spotify works fine on my phone. Its also all the playlist that are gone. All playlist that i search up look like the screen shot in this message.

Re: Why is everything on my account not working

Ver — Tue, 29 Dec 2020 15:45:17 GMT

Hey @InfinityVoid,

Thanks for getting back to us 🙂

In this case we'd suggest you check the hosts file with these steps. If the issue persists, it's also a good idea to try running the app as an administrator.

Let us know how it goes. We'll be right here if you have any questions.

Re: Why is everything on my account not working

InfinityVoid — Tue, 29 Dec 2020 15:56:41 GMT

hi, again
I accualy worked. Thank u soo muchhhh!!!!!!!!!!
And a happy kinda early newyear.

Re: Why is everything on my account not working

Ver — Tue, 29 Dec 2020 16:00:30 GMT

Hey @InfinityVoid,

Thanks for keeping us in the loop 🙂

Glad to hear it worked out and everything is running smoothly again.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

Cheers!