topic Re: Loop ads in Desktop (Windows)

Loop ads

mollyozzy — Thu, 08 Mar 2018 04:37:00 GMT

Spotify is not allowing me to play any songs, it simply skips the song and plays non stop ads and commcericals one after another. Any ideas on how to fix this?

Re: Loop ads

user-removed — Thu, 08 Mar 2018 04:46:01 GMT

Hi @mollyozzy!

Welcome to the community - I'd love to help you here! Would you be able to try a clean reinstall of Spotify? Find out how to here 🙂

Cheers!

Re: Loop ads

omggopher — Wed, 30 Dec 2020 07:47:16 GMT

3 years later, I'm experiencing the infinite ad-loop.

Web player, desktop player. I refuse to use my phone to fix a bug in the other two Spotify applications.

In trying to watch a podcast, regardless of browser(for web player), desktop player, ads loop infinitely. 30 minutes of constant advertisements, after which the feed pauses. Hitting "play" again restarts the loop.

Spotify is terrible.

Re: Loop ads

Ver — Wed, 30 Dec 2020 10:05:26 GMT

Hey @omggopher,

Thanks for reaching out to us 🙂

Could you restart the device and then log out and log back in again? If the issue persists, it's a good idea to give these steps a go and run a clean reinstall. This one is more thorough than the usual one.

Does the issue occur when you try with another account? That way we can check if it's an account-related issue.

Keep us posted! We'll be right here if you have any questions.

Re: Loop ads

omggopher — Wed, 06 Jan 2021 00:37:37 GMT

How does one re-install the web-player, where this happens?

Re: Loop ads

Jeremy — Wed, 06 Jan 2021 07:15:42 GMT

Hey there @omggopher,

Thank you for your reply in this thread.

There's not possible to reinstall the web player at the moment.

You can try to clear your cookies and cache. You can also try to use the web player in a incognito/private window.

If you have any questions we're always one reply away.

Cheers!