topic Re: Error 50 while install on windows 7 in Desktop (Windows)

Error 50 while install on windows 7

Tieske_sommers — Tue, 29 Dec 2020 13:54:23 GMT

Ok, so I downloaded spotify to reinstall it, as it stopped working.

First I got a windows error, that terminated the program. Then I couldn't uninstall it, as I got another windows error.

Then I tried to download it and reinstall it, but I got error 50 (no internet) and after retry error 4 (corrupt). I am very frustrated.

I tried:

Install in windows safe mode

Disable MS firewall

Disable MS Security Essentials

Different browsers (Edge, Chrome, Firefox)

All without success. I think it has something to do with Apple Bonjour, as I removed it and after that, my sonos app (which is connected to spotify) and the spotify app stopped working. I can reinstall the sonos app fine, but it won't start.

I do not know what to do now, so I need help. Can anyone suggest a solution other than reinstalling windows?

Re: Error 50 while install on windows 7

Jeremy — Wed, 30 Dec 2020 15:35:04 GMT

Hey there @Tieske_sommers,

Thank you for reaching out to us in the Community.

Can you try the following:

Remove host files:

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them
Save your changes and restart Spotify

Switching to another internet connection (Wi-Fi, mobile data via tethering, or going direct via LAN cable)

Let us know how everything goes so that we can keep on assist you if you need us to. We're always one reply away.

Cheers!

Re: Error 50 while install on windows 7

Tieske_sommers — Wed, 30 Dec 2020 16:05:01 GMT

unfortunately that didn't resolve it.

In the hosts file, there was no entry, only localhost at 127.0.0.1 and : : 1 and this was all hashed.

Tried to tether my phone, which did not change a thing. Disabled my wired network connection and my computer kept internet, but spotify still says error 50 when I try to install it.

My wired connection is 1Gbit and is fast. Internal file transfer is over 100MByte/sec and my internet connection is 250Mbit, which I reach with over 25Mbyte/second download. Should be more than enough.

Re: Error 50 while install on windows 7

Novy — Wed, 30 Dec 2020 16:43:22 GMT

Hi again @Tieske_sommers,

Thanks for keeping us in the loop.

We'd recommend making sure that you're not using a VPN, as this could cause issues with the app.

If you're using an Antivirus or a firewall, make sure these aren't blocking Spotify in any way.

Keep us posted. We'll keep an eye out for your reply.

Re: Error 50 while install on windows 7

Tieske_sommers — Wed, 30 Dec 2020 17:15:04 GMT

Nope, no VPN, no firewall, no antivirus. All turned off.

I think it has something to do with that the install file needs something to check for an internet connection which is missing.

This is what happens:

I download the installer from the spotify page. I get a security warning, saying "Do you want to run this file?". I choose Run. (standard windows message)

Then only a very brief moment, less than half a second, it opens a window, but it immediately switches to the error message. The first window after Run is just a flickering. I get the error message right away.

Re: Error 50 while install on windows 7

Novy — Wed, 30 Dec 2020 17:59:38 GMT

Hey @Tieske_sommers,

Thanks for your patience and the info you gave us.

Would you mind trying to download the app directly from the Microsoft Store to see if it makes any difference?

If it still gives you an error message, could you attach a screenshot where we can see it? We'll take a deeper look.

Keep us posted.

Re: Error 50 while install on windows 7

Tieske_sommers — Wed, 30 Dec 2020 20:35:42 GMT

It's a windows 7 machine unfortunately, so that does not work.

Re: Error 50 while install on windows 7

Novy — Wed, 30 Dec 2020 22:55:07 GMT

Hi @Tieske_sommers,

Thanks for getting back to us.

Could you try deleting the Spotify app and removing all Spotify files from your computer? Then, restart your computer in Safe mode again.

When you download and launch the installer, make sure to run it as an Administrator and let us know if there's any difference.

We'll be right here.

Re: Error 50 while install on windows 7

Tieske_sommers — Wed, 30 Dec 2020 23:15:46 GMT

Ok, I already did that of course. There should be no trace in the registry or anywhere else on my harddrive of my previous install.

I cannot run the installer as administrator, because as you know, the installer will give a message that it needs to be installed as a regular user.

Please let me know which checks it does when it fails with error code 50. Which services it requires, which routines it uses to check for an internet connection. Then I can make sure that I have those running and we will start getting somewhere.

I am getting a feeling, other then the first reply, that I am at the helpdesk level "please turn the computer off and on again".

Please level me up a little.

Thanks!

Re: Error 50 while install on windows 7

Novy — Thu, 31 Dec 2020 17:00:26 GMT

Hi again @Tieske_sommers,

Thanks for your reply.

We'd recommend disabling SmartScreen to see if you notice anything new. To disable it, start Internet Explorer. Then, click the Tools button or press ALT+X on your keyboard. In the menu that opens, go to Safety and then click “Turn off SmartScreen Filter".

Once you've downloaded Spotify again, feel free to reactivate SmartScreen and let us know how it goes.

We'll be on the lookout for your reply.