topic Re: Spotify on PC Buggy in Desktop (Windows)

Spotify on PC Buggy

user-removed — Tue, 29 Dec 2020 23:50:02 GMT

Plan

Free/Premium

Country

United Kingdom

Device

Windows 10 Desktop

Operating System

Windows 10 Pro

My Question or Issue

Spotify from either the windows store and direct download from Spotify is buggy, when playing there’s a delay before the music starts, at around 30 seconds playback stops and resumes, when controlling volume in app it either doesn't register or keeps going tic 100% this is the same when controlling from my phone. I moved to Youtube music for a comparison a while back and came back to Spotify for it to be buggy

Re: Spotify on PC Buggy

Alex — Thu, 31 Dec 2020 07:38:27 GMT

Hi there @user-removed,

Thanks for reaching out about this in the Community!

Sorry to hear that your Spotify experience is so unpleasant.

Can you tell us what troubleshooting you've done so far - have you tried clearing the app cache and performing a clean reinstall; have you tried using a different account etc.

We'll be on the lookout for your reply. Don't hesitate to reach out again if you have questions.

Cheers.

Re: Spotify on PC Buggy

user-removed — Sat, 02 Jan 2021 08:06:51 GMT

Yes I have done almost all troubleshooting steps

Re: Spotify on PC Buggy

Jeremy — Sat, 02 Jan 2021 09:04:24 GMT

Hey there @user-removed,

Thank you for your reply.

Can you try with another internet connection to see if the issue persist?

It would be great if you can let us know the exact troubleshooting steps you've been taking so far so we can exclude them.

We'll keep an eye out for your reply 🙂

Cheers!