topic Re: Scrolling issues in Desktop (Windows)

Scrolling issues

jkim545 — Fri, 08 Jan 2021 17:44:31 GMT

Plan

Premium

Country

USA

Device

Operating System

Windows 10

My Question or Issue

When you go into an artist's profile, click "About", scroll all the way down, and then click the back button to go back to the "Overview", Spotify automatically scrolls all the way down to the bottom of the page. Some artists have a large number of albums, so it's a pain to scroll back up.

Re: Scrolling issues

Novy — Sat, 09 Jan 2021 18:08:47 GMT

Hi there @jkim545,

Thanks for reaching out about this in the Community.

We'd first recommend performing a clean reinstall of the app. This is more thorough than a regular one and can be helpful for clearing any corrupted files from previous installations that might be causing issues. It will also get you the latest app version.

If this doesn't do the trick, would you mind letting us know if the same thing happens when a friend or a family member logs into their personal account using your device?

Keep us posted. We'll be on the lookout for your reply.

Re: Scrolling issues

jkim545 — Sat, 09 Jan 2021 19:40:05 GMT

I performed the clean reinstall of the app, but the issue still exists. I'm the only one in my family that uses Spotify, so the second option won't work. Due to COVID, I'm not gonna let anyone else touch my PC.

Re: Scrolling issues

Novy — Sat, 09 Jan 2021 20:33:28 GMT

Hi again @jkim545,

Thanks for keeping us in the loop.

If possible, could you try using a different connection to see if the issue persists?

You can also try creating a new test account with another email address. After that, try taking a look at an Artist page and let us know if the issue is still there. This will help us see if the issue is related to your account.

We'll keep an eye out for your reply.

Re: Scrolling issues

jkim545 — Sat, 09 Jan 2021 21:02:50 GMT

Could you specify "different connection"? Like internet connection or...? Also, I tried doing the same thing on my other device, a Windows laptop, and the issue is there as well.

Re: Scrolling issues

Novy — Sat, 09 Jan 2021 21:34:34 GMT

Hey @jkim545,

Thanks for getting back to us.

That's correct! If possible, trying with a different internet connection to see if the issue persists can help us investigate further.

Also, let us know if this happens in every Artist page or if it's a specific one.

We'll be right here.

Re: Scrolling issues

jkim545 — Sat, 09 Jan 2021 21:52:51 GMT

I'm not sure how or why this is tied to an internet connection issue. Anyways, this issue happens on both wireless and wired (ethernet) internet connections. It happens on every artist page. Do you also face the same issue?

Re: Scrolling issues

Novy — Sat, 09 Jan 2021 23:45:53 GMT

Hey @jkim545,

Thanks for keeping us in the loop.

In this case, we'd recommend scrolling to the top before clicking the back button. This is because when you scroll back up in one tab, the other tabs will also show up like this.

You can also switch tabs in the Artist's profile by clicking on top of them.

If anything else comes up, we'll be right here.

Cheers!