topic Re: Unable to play playlist folder in Desktop (Windows)

Unable to play playlist folder

jnowlan — Fri, 15 Jan 2021 14:20:14 GMT

I am no longer able to use the play button on my playlist folders. The button is present but pressing it does nothing. Playing from an individual playlist within the folder works fine though. Is this normal? I recall being able to play the folder itself before.

Plan

Premium

Country

Device

Operating System

Windows 10

My Question or Issue

Re: Unable to play playlist folder

Novy — Sun, 17 Jan 2021 15:24:45 GMT

Hey there @jnowlan,

Thanks for reaching out about this in the Community.

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful for clearing any cache that might be causing issues.

If this doesn't do the trick, you can also ask a friend or a family member to log into their personal account using your device to see if they can replicate this.

Let us know how it goes. We'll keep an eye out for your reply.