topic Not all local files showing in Desktop (Windows)

Not all local files showing

wdan96 — Tue, 19 Jan 2021 10:27:08 GMT

Plan

Premium Duo

Country

Device

Operating System

Windows 10

My Question or Issue

Hi there,

Not all of my local files show in spotify.

I have attatched screenshots showing the problem.

I have tried:

- removing and re-adding the local folder

- removing the local-files.bnk file

Meta data across these files are consistent

Has anyone had this problem and found a solution?

Re: Not all local files showing

Alex — Wed, 20 Jan 2021 10:40:29 GMT

Hi there @wdan96,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of the app on your PC. This involves clearing all cache and app data. Follow the steps in this Spotify Answer for best results.

After that try connecting your computer to another network like a Mobile Hotspot and try reuploading the files. Some routers don't support certain protocols required for the successful upload on some types of local files to the app.

You might also consider altering the metadata of the songs themselves or running them through a software which can re-format them.

Note that songs which have not been officially downloaded from a licensed retailer may not work with Spotify.

Hope this info helps. Don't hesitate to reach out again if you have questions.