topic Re: Stalling in Desktop (Windows)

Stalling

Alastaire — Mon, 18 Jan 2021 17:31:33 GMT

Plan

Free

Country

United States

Device

Spotify for Windows

Operating System

Windows 10

My Question or Issue

When playing the app in Windows 10 (Both on Desktop and on my Surface Tablet) it plays fine til it hits commercials then every couple days when a commercial hits the commercial just stalls out and won't play no matter how long you leave it you are forced to restart the app and then it will play fine til it hits the commercial again then stall, repeat Ad Nauseam.

Re: Stalling

Ivan — Wed, 20 Jan 2021 11:00:43 GMT

Hey @Alastaire,

Thanks for posting on the Community about this.

First thing we recommend in such a case is performing a clean reinstall of the Spotify app on your PC. This will remove any corrupted data from previous installations that could be causing what you experience.

If you see no difference after the clean reinstall, check your hosts file for entries that need to be deleted. Follow the steps described here on how you can do that.

Hope this helps. Keep us in the loop here.