topic History Crashing in Desktop (Windows)

History Crashing

smnfgl — Wed, 03 Feb 2021 09:23:38 GMT

Plan

Premium

Country

Italy

Device

ASUS N552VW

Operating System

Windows 10

My Question or Issue

Hello, when opening Spotify history on desktop, it crashes, and goes back to home.

Other issue I have is that history does not sync between mobile and desktop.

Thank you for your support,

Simone

Alex — Thu, 04 Feb 2021 14:02:57 GMT

Hi there @smnfgl,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of both your apps. Follow exactly the steps provided in this Guide for best results.

After that try disabling Hardware acceleration from the Desktop app settings.

Let us know how you get on with this.