topic Re: Not working Desktop Player in Desktop (Windows)

Not working Desktop Player

Kua_QwQ — Mon, 01 Feb 2021 17:44:14 GMT

Plan

Premium

Country

South Korea

Device

Operating System

Windows 10

My Question or Issue

(The grammar may be incorrect using a translator. I ask for your understanding)

As Spotify entered Korea, it made a premium payment immediately, logged out of the desktop player for a while, and tried to log in, but it was unable to log in when error code accesspoint:19 appeared. Can you tell me what this error code means? And I was just wondering if you can fix up?

Re: Not working Desktop Player

Ver — Wed, 03 Feb 2021 10:02:29 GMT

Hey @Kua_QwQ,

Thanks for getting in touch with us and welcome to the Community 🙂

Currently the Desktop app is not supported for South Korea. In the meantime, you can use our web player on your PC to play your favorite jams.

We always strive to improve our app and we appreciate you taking the time to share your feedback with us.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

Re: Not working Desktop Player

Alex — Thu, 27 May 2021 07:48:49 GMT

Hey folks,

We've been informed that the Desktop application is Live in South Korea!

Run a clean reinstall or download the app and check if it's working.

Keep us posted!