topic Re: Playlists Vanished? in Desktop (Windows)

Playlists Vanished?

user-removed — Wed, 26 Mar 2014 05:32:38 GMT

Logged in today, was told I had wrong password, which wasn't correct. My name and profile pic are still the same, but I can't find any of my playlists! If someone would help me find thwem, I'd be so grateful! Thanks!

Cathy Philpot

Re: Playlists Vanished?

monkey061 — Wed, 26 Mar 2014 07:48:47 GMT

Hi ,

What error do you have ? Error 410 ? If it's this you just got your account hacked !

Go to your account information, by clicking on ur username in the right and look if your email was changed !

Re: Playlists Vanished?

Peter__ — Wed, 26 Mar 2014 14:17:55 GMT

It's more likely you have accidentally opened a new account on your Facebook which will have temporarily overwritten your old one.

If you get in touch with the customer services team directly using the online contact form they can lend a hand to get you back up and running again.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.