topic Re: Can't Edit My Own Collaborative Playlist (Bug) in Desktop (Windows)

Can't Edit My Own Collaborative Playlist (Bug)

TheAlex — Wed, 24 Feb 2021 14:23:36 GMT

I can edit the title and description, but most options from the drop down menu have disappeared (see attached screenshot).

The playlist is finalised between collaborators, and I would like to untick the Collaborative option and make the playlist public, but the option has disappeared.

I've tried on Windows and Mac desktop, and these options are still visible on my other playlists, including other collaborative playlists I created.

(Also, some of the CAPTCHAs required to post here are ridiculous - even if I select the correct answers, I'm told I'm wrong. I know reCAPTCHA is a third-party service, and it's rubbish in this instance. Verification also seems to expire after seconds. It's taken me about 5 times the time it should have to make this post. And the only 'benefit' of CAPTCHAs like this is to train machines to be more like humans!)

Re: Can't Edit My Own Collaborative Playlist (Bug)

Eni — Thu, 25 Feb 2021 14:36:09 GMT

Hey there @TheAlex,

Thanks for reaching out about this here in the Community.

We're sorry to hear that you've been struggling to post here, we'll make sure to pass your feedback on to the right folks.

Currently, only the user who created the collaborative playlist can change this option. Keep in mind that this option is not available in the web player.

If you're the one who created that playlist, would you mind checking if the issue persists on a different device such as a phone?

Also, sending us the exact make/model, operating system and Spotify version of your PC would come in handy.

We'll be on the lookout for your reply.

Re: Can't Edit My Own Collaborative Playlist (Bug)

TheAlex — Tue, 02 Mar 2021 23:06:23 GMT

Thanks for the response.

I don't have a phone to check it on. I already checked on a PC and Mac. The PC is Windows 10. Spotify updates automatically so should be the latest version: 1.1.53.608.g7ed9c03a

As I mentioned, it seems to be a bug as all other collaborative playlists I created have the options.

And I had problems posting here again and had to write my post for a second time. This was the error:

An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 37FF74E2.
Click your browser's Back button to continue.

Re: Can't Edit My Own Collaborative Playlist (Bug)

CarlosE — Tue, 02 Mar 2021 23:49:19 GMT

Hi again @TheAlex,

Thanks for keeping in touch.

In this case, try logging out, restarting your device, and logging back in. Make sure to log in to the correct account.

If the issue persists, it's worth running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble. We also suggest downloading the app again from the Microsoft Store.

Lastly, try posting your next reply using an incognito/private window or a different browser. Apologies for any inconveniences when trying to post on the Community.

We'll keep an eye out for your reply.

Re: Can't Edit My Own Collaborative Playlist (Bug)

TheAlex — Thu, 04 Mar 2021 19:16:03 GMT

I don't see how it can be a caching error when the problem is the same on different devices? Either way, I did a fresh install and it's made no difference.

Re: Can't Edit My Own Collaborative Playlist (Bug)

Novy — Thu, 04 Mar 2021 20:18:36 GMT

Hey @TheAlex,

Thanks for getting back to us.

Just to confirm, were you able to download the app directly from the Microsoft Store?

Also, could you send over the link to this playlist so we can take a look?

Keep us posted.

Re: Can't Edit My Own Collaborative Playlist (Bug)

TheAlex — Wed, 24 Mar 2021 21:45:02 GMT

Thanks - here's the playlist: https://open.spotify.com/playlist/6enG1DZhjaD5B21Kc52cIF?si=SF9DzaAoT4-hBEQgoBrAAA

Re: Can't Edit My Own Collaborative Playlist (Bug)

CarlosE — Wed, 24 Mar 2021 23:33:16 GMT

Hey again @TheAlex,

Thanks for getting back in touch.

Just to check, are any of the other users you've shared the playlist with able to change that setting? If they aren't, and since you can't try it on a phone, we recommend creating a new playlist and copying all the songs from the affected playlist to the new one. You can select all the songs in that playlist by clicking Ctrl + A and then drag them to the newly created playlist.

Let us know how it goes.