topic Re: Authentication code is not received to mobile when "REMEMBER ME" is checked while login in Desktop (Windows)

Authentication code is not received to mobile when "REMEMBER ME" is checked while login

tamizh — Thu, 08 Apr 2021 12:56:37 GMT

Plan

Free

Country

India

Device

Dell Laptop

Operating System

Windows 10

My Question or Issue

Unable to select Remember me while login using Mobile number.

When I click on "REMEMBER ME" checkbox while login using Mobile number, I am not receiving the 6-digit code to the mobile number for Authentication.

When I uncheck it, the 6-digit code is received to the mobile number.

Re: Authentication code is not received to mobile when "REMEMBER ME" is checked while login

CarlosE — Fri, 09 Apr 2021 16:06:02 GMT

Hi there @tamizh,

Thanks for reaching out to the Community and welcome!

This might be caused due to security reasons. Since a new code must be sent every time you log in again, it's necessary to type in your log in info so the code can be generated.

We hope this clears things up. If you need anything else, we're always a post away.

Cheers.

Re: Authentication code is not received to mobile when "REMEMBER ME" is checked while logi

tamizh — Fri, 09 Apr 2021 17:03:00 GMT

Hello,

Thanks for your reply.
I understand the security reason.
But what is the issue in remembering the mobile number?
If that's for security reasons, then why do we have that option "REMEMBER
ME"?

Thanks,
Tamizh

Re: Authentication code is not received to mobile when "REMEMBER ME" is checked while logi

CarlosE — Fri, 09 Apr 2021 17:28:56 GMT

Hey @tamizh,

Thanks for your reply.

The option Remember me is always available there, as it applies for any type of login info, but as mentioned, for phone number login it's necessary to type the number every time you try to log in so the system can send the code for authentication.

If you have any other questions, we'll be right here.

Take care!