topic Re: Some issues of new update in Desktop (Windows)

Some issues of new update

VanderAGSN — Fri, 09 Apr 2021 07:38:16 GMT

Plan

Free

Country : No Matter

Device

(PC)

Operating System

(Windows 10)

My Question or Issue

I have an issue with new features of updated Spotify.

First, this is an option that was previously only available for Spotify Premium users, I previously used it, but now it is also available in Spotify Free, and it does not work here. No matter how I change it to Quiet/Normal/Loud, the sound volume does not change as it was before. I tried restarting Spotify, change to other music, it plays on all modes the same for me.

Second - The tab with "Local Music" disappeared, previously it was near the "Liked Songs" tabs, and I could see all the music that I threw into one of the selected folders in the settings

Re: Some issues of new update

Mihail — Sat, 10 Apr 2021 07:51:04 GMT

Hey @VanderAGSN,

Thanks for reaching out.

Let us know if these issues persist once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.

We noticed also that you've written that you're using Spotify free. Keep in mind that importing local files is a Premium feature, you can find out more here.

Hope this helps. Keep us posted on how it goes.

Re: Some issues of new update

VanderAGSN — Sat, 10 Apr 2021 08:00:03 GMT

Reinstalling the app doesn't do anything, I've already tried it. The problem with volume normalization remains. Importing local files is not a Premium feature, I had it before, and it is now just located in "Your Library" instead of being a tab like before

Re: Some issues of new update

Mihail — Sat, 10 Apr 2021 10:00:04 GMT

Hey @VanderAGSN,

Thanks for getting back to us.

We apologize for the confusion, we though you we're referring to the Local Files section missing from the setting of the app. As for your feedback on the Volume level feature - we've reported it to the right folks, who will happily take a closer look.

We really appreciate your report and will take it into account when moving forward. We invite you to post any other remarks you may have on the new design in this thread where it's being heavily discussed. We regularly monitor it and pass on your thoughts to the relevant team.

Hope you find this useful. Keep us posted if you have any questions.