topic Re: Unknown settings for Local Files in Desktop (Windows)

Unknown settings for Local Files

Nate237 — Sat, 10 Apr 2021 16:15:50 GMT

Plan

Premium

Country

USA

Operating System

Windows 10

My Question or Issue

If I turn on Local Files in settings, I see a second toggle for each local source that doesn't have a label. What are these toggles for?

Re: Unknown settings for Local Files

Eni — Mon, 12 Apr 2021 20:32:46 GMT

Hey there @Nate237,

Welcome to the Community and thanks for reaching out about this.

If you can't see correctly all options below Local Files, we suggest that you try running a clean reinstall of the app to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. Also, make sure to download the app again from the Microsoft Store.

If this doesn't do the trick, could you ask a friend or a relative to log in to their account in your PC to check if the issue persists with a different account?

Keep us posted on how it goes.

Re: Unknown settings for Local Files

Nate237 — Tue, 20 Apr 2021 22:11:24 GMT

I have completely uninstalled, checked my user directory for configuration data and reinstalled with no change. I get the same result with the MS store version and the downloadable version. I tried a separate premium account with the same results.

Re: Unknown settings for Local Files

Eni — Tue, 20 Apr 2021 22:46:03 GMT

Hey there @Nate237,

Thanks for getting back in touch.

Would you mind logging in to your account on a different PC to check if the issue persists there?

Also, could you check your firewall and antivirus and make sure that Spotify is whitelisted on both?

We'll be waiting for your reply.