topic Re: Home page not loading "Couldn't find that page" after the update in Desktop (Windows)

Home page not loading "Couldn't find that page" after the update

Albert_F — Sat, 10 Apr 2021 11:44:09 GMT

Plan

Free

Country

Romania

Device

ASUS A540LJ XX612D

Operating System

Windows 10

My Question or Issue

Well this started happening after the new UI update and I have no clue what caused it. Any ideas?

P.S I already did a clean install of the app

Re: Home page not loading "Couldn't find that page" after the update

Eni — Mon, 12 Apr 2021 16:54:14 GMT

Hi there @Albert_F,

Thanks for reaching out about this.

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a regular one?

If this doesn't do the trick, we recommend trying with a different network, for example creating a hotspot on your phone and using that.

Lastly, make sure your firewall has no restrictions for Spotify.

Let us know how it goes 🙂

Re: Home page not loading "Couldn't find that page" after the update

Albert_F — Mon, 12 Apr 2021 17:13:00 GMT

Well same thing happens. The only step I did differently from the link you sent me is that I installed from the official Spotify and not from the Windows store

Re: Home page not loading "Couldn't find that page" after the update

Eni — Mon, 12 Apr 2021 18:08:33 GMT

Hey @Albert_F,

Thanks for sending us this info.

Would you mind reinstalling the app again following the steps we sent previously but this time from the Microsoft Store?

Also, just to make sure, have you tried using a different internet connection?

Additionally, we suggest that you try removing any entries containing Spotify from your host files. You can do this by following the steps from this post.

Keep us posted.

Re: Home page not loading "Couldn't find that page" after the update

Albert_F — Tue, 13 Apr 2021 08:44:50 GMT

I did it and the same thing happens. I made a wifi hotspot from my phone and the same thing happens

Re: Home page not loading "Couldn't find that page" after the update

Ver — Tue, 13 Apr 2021 09:44:07 GMT

Hey @Albert_F,

Thanks for keeping us in the loop 🙂

Could you check if the same thing happens on another device or while using the web player?

It's also a good idea to try with another account to see if anything changes.

Keep us in the loop! We'll be right here if you have any questions.

Re: Home page not loading "Couldn't find that page" after the update

Albert_F — Tue, 13 Apr 2021 19:28:33 GMT

Yep this also happens in the web player

I also tried a different account and same thing.

Re: Home page not loading "Couldn't find that page" after the update

CarlosE — Tue, 13 Apr 2021 20:27:34 GMT

Hi again @Albert_F,

Thanks for trying and keeping in touch.

Can you check your firewall and antivirus and make sure that Spotify is whitelisted?

If possible, could you try on a different computer and let us know if the issue persists? This would help us narrow down the possible cause of the issue.

We'll be looking out for your reply.

Re: Home page not loading "Couldn't find that page" after the update

Albert_F — Wed, 14 Apr 2021 12:05:35 GMT

I did everything you mentioned and nothing worked...

But when I reverted back to the old UI everything loads in just fine

Re: Home page not loading "Couldn't find that page" after the update

Novy — Wed, 14 Apr 2021 13:42:49 GMT

Hi again

Thanks for your reply.

Just to confirm, did you follow the steps from this Solution to check your host files?

Keep us posted.