topic Re: Error in the "Good morning" section in Desktop (Windows)

Error in the "Good morning" section

user-removed — Wed, 28 Apr 2021 14:49:14 GMT

1. My playlist "Открытия (1)" I deleted 25.04.2021 (shown in the screenshot).

2. Today is 28.04.2021 after the Windows version is launched, I saw the update of the "Good morning" section.
2.1 And there a remote playlist appeared "Открытия (1)" (shown in the screenshot).

3. I tried to remove it again, but nothing happens after clicking on the button (shown in the video).

Plan

Premium

Operating System

(Windows 10)

Version 1.1.57.443.Ga029A6C4-A (Microsoft Store).

Here open.spotify.com - playlist is also displayed in the "Good morning" section.

Re: Error in the "Good morning" section

CarlosE — Thu, 29 Apr 2021 15:10:57 GMT

Hi there @user-removed,

Thanks for reaching out to the Community.

As a first step, try logging out, restarting your device, and logging back in. If that doesn't do the trick, we recommend running a clean reinstall of the app by following these steps. This can be helpful to get rid of any old cached files that might be causing trouble. If the issue persists, try downloading the app again from our website to see if that makes any difference.

Hope this helps. Keep us posted on how it goes.

Re: Error in the "Good morning" section

user-removed — Sun, 02 May 2021 10:07:03 GMT

I logged in through the "Incognito" tab to exclude the probable cause with the cache and the problem persisted.

Re: Error in the "Good morning" section

Alex — Sun, 02 May 2021 10:21:06 GMT

Hi @user-removed,

Thanks for the reply.

Did you try deleting the playlist from the Desktop app as well, or only through the Web player?

Keep us posted.

Re: Error in the "Good morning" section

user-removed — Mon, 03 May 2021 09:16:57 GMT

Yes, I tried it in the Desktop app and in the Web player.

(let me remind you that the playlist has already been deleted, it is in the history of deleted playlists)

This is what happens when I try to delete a playlist via the Web player:

Re: Error in the "Good morning" section

Alex — Mon, 03 May 2021 13:12:08 GMT

Hi @user-removed,

Thanks for the reply and the video recording.

Could you try to restore the playlist and then delete it again from the app?

Let us know if that worked.

Re: Error in the "Good morning" section

user-removed — Tue, 04 May 2021 11:49:36 GMT

The problem persisted, this playlist did not disappear from the "Good morning" section after being restored and deleted again.

Re: Error in the "Good morning" section

Ver — Tue, 04 May 2021 13:58:14 GMT

Hey @user-removed,

Thanks for keeping us in the loop 🙂

In this case we'd suggest you head here and contact our support team. The folks there can check your account and give you more information about it.

We'll be right here if you have any questions.