topic Re: Update Caused Harmless Visual Glitch in Desktop (Windows)

Update Caused Harmless Visual Glitch

KryptidKitten — Fri, 07 May 2021 19:12:46 GMT

Plan

Premium

Country

United Kingdom

Device

HP Laptop

Operating System

Windows 10

My Question or Issue

Since the latest update, where the layout has changed, I have several visual glitches on screen. It happens when I do anything, really: Skipping a song/a new song starting will give a white space, the queue is continuously showing the wrong songs when things play, if my laptop sleeps everything will need to update by putting my cursor over it.

It doesn't effect anything, it's just really annoying to keep seeing these random pieces of the screen strewn everywhere and having to run my cursor over the queue several times over to sort it out.

The 'screenshots' attached show what happens when new songs are played or if the laptop hasn't been touched in a short while. Again, it is a harmless glitch, I'm not sure whag has caused it (apart from the new updated layout).

Re: Update Caused Harmless Visual Glitch

Alex — Sun, 09 May 2021 07:12:54 GMT

Hey @KryptidKitten,

Thanks for reaching out about this.

We'd recommend you run a clean reinstall of the app. Please follow the exact steps in this Spotify guide.

After the app is re-installed go into Settings and switch Hardware acceleration OFF.

Let us know how things look afterwards.

Cheers.

Re: Update Caused Harmless Visual Glitch

KryptidKitten — Sun, 09 May 2021 09:56:58 GMT

@Alex

Yes, this seems to fix it! Thank you for that, mate 😄

Re: Update Caused Harmless Visual Glitch

Alex — Sun, 09 May 2021 10:34:17 GMT

You're welcome @KryptidKitten,

Glad to hear everything works fine now.

Don't hesitate to reach out again if you have questions or need help 🙂

Re: Update Caused Harmless Visual Glitch

JaywalkerHB — Wed, 23 Jun 2021 16:36:23 GMT

The Re-Install didn't fix it for me. Any other ideas?

Re: Update Caused Harmless Visual Glitch

Novy — Wed, 23 Jun 2021 17:29:08 GMT

Hey @JaywalkerHB,

Thanks for reaching out here in the Community.

Would you mind letting us know your device's make, model, OS version and the Spotify version you're currently running?

It would also be helpful to have a video where we can take a better look at the glitches. You can send a link to it or attach it using the Insert Video option in the post editor.

We'll be on the lookout for your reply.

Re: Update Caused Harmless Visual Glitch

laglite — Wed, 23 Mar 2022 01:05:46 GMT

hi! apologies if i'm not supposed to be replying to this thread, but it was the only one i saw open related to this issue!

you asked for a video of the glitches and it looks like it wasn't provided; however, i've been having this issue as well (reinstalling didn't fix it, but closing the app and reopening it does. like OP said, it's harmless, just mildly annoying) and i got a video of the glitches happening!! for some reason cannot attach the video to this reply, however i uploaded it to youtube LOL

hopefully this helps out!!

(Spotify for Windows
1.1.81.604.gccacfc8c)

https://youtu.be/-7TgpGYwE1Y

Re: Update Caused Harmless Visual Glitch

Alex — Thu, 24 Mar 2022 07:51:09 GMT

Hey @laglite,

Thanks for reaching out and providing that video.

Since this behavior stops when the app is closed and reopened, you can try these steps:

Make sure you're running the latest graphic card drivers available
In the Spotify app Settings, go to Compatibility and try switching Hardware Acceleration on/off
If those have no effect, run a clean reinstall of the app, following this Guide. You'll find instructions on how to clear out all Spotify related files before reinstalling
If you're using the app from the MS store, try downloading the one directly from our Website or vice versa

Keep us posted on how you get on.

Re: Update Caused Harmless Visual Glitch

hotpcoke — Thu, 09 Mar 2023 23:45:02 GMT

why do you listen to imagine dragons

Re: Update Caused Harmless Visual Glitch

KryptidKitten — Sat, 11 Mar 2023 09:50:54 GMT

This thread is. Older. How/why did you find this HFJSHDB