topic Re: No sound from Desktop app in Desktop (Windows)

No sound from Desktop app

cmdrpookie — Wed, 18 Dec 2019 21:17:21 GMT

Been listening fine since installing Spotify Desktop on new PC a week ago.

Tried a Skype test call this morning. Since that moment, getting no audio from Spotify Desktop app. Looks like song is playing (song progress timer updates every second). Volume of PC is at 50%. Hear audio from all other apps. Hear audio from Spotify web player. Volume in Desktop app is at 100%. Tried reinstalling app. Tried rebooting. Nothing.

Plan

Premium

Country

Canada

Device

Lenovo Yoga laptop with PC speakers connected.

Operating System

Win 10

Re: No sound from Desktop app

Peter — Sat, 21 Dec 2019 12:10:21 GMT

Hey @cmdrpookie - help's here!

First off, do you mind trying out the relevant steps to reinstall the app for your device listed in this Spotify Answer? This tends to solve a lot of common issues our users have with the app.

If that doesn't work, let us know and we'll see what else we can suggest.

Thanks! Keep us posted 🙂

Re: No sound from Desktop app

user-removed — Wed, 25 Dec 2019 12:20:28 GMT

I have a sneaking suspicion since you said it stopped working when you made a skype call. I recall that skype would often lower other sounds on the PC during voice calls but I don't know whether this is still the case.

I Would suggest looking at the Windows Volume mixer settings as shown in the screenshot below by right-clicking the volume icon on your taskbar.

As you can see in my case all the applications are at a similar level, but it possible that Skype calls affect the mixer level of spotify. If you see the volume slider for Spotify being lower than the other applications, try to adjust it until it matches the volume of the rest of your system.

Hopefully this helps you find the problem!

Re: No sound from Desktop app

Peter — Thu, 09 Jan 2020 08:48:41 GMT

Great suggestion, @Jesper6!

@cmdrpookie - could you see if this resolves your issue?

We'll be here in case you need any further help.

Re: No sound from Desktop app

Toninon — Wed, 12 May 2021 07:34:09 GMT

This worked!! Thanks.

Re: No sound from Desktop app

Jeremy — Wed, 12 May 2021 07:40:27 GMT

Hi there @Toninon,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!

Re: No sound from Desktop app

Reinhardtscheun — Tue, 13 Jul 2021 14:55:09 GMT

thank you thank you thank you.