topic Re: My address can’t be found in Premium Family

Cannot find my address for Premium Family

Bfam — Tue, 23 Apr 2024 16:47:11 GMT

Hi there !
No close town or village to me comes as an option to location . Is there a way to paste coordinates? Tried from pc/ cellphone/ different networks/

Re: Cannot find my address for Premium Family

Maxim — Wed, 24 Apr 2024 03:43:58 GMT

Hey @Bfam,

Thanks for reaching out.

If you can’t find your address, please try to enter the closest public space or building near you. Just don't use someone else's address. 🙂

Let me know how it goes.

Re: Cannot find my address for Premium Family

michdot2 — Wed, 24 Apr 2024 06:54:04 GMT

I live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me. Is this plan not available to my location?

Re: Cannot find my address for Premium Family

Bfam — Thu, 25 Apr 2024 05:51:00 GMT

A lot of small towns within miles from my town- none of them appear in the locator and no public places either

Re: Cannot find my address for Premium Family

Maxim — Thu, 25 Apr 2024 17:34:21 GMT

Hey @Bfam,

Thanks for getting back.

Just to double-check, have you tried entering the building number, exact street name, or a close landmark? That could help finding the whole address and adding it.

If the issue persists, please give it another try while being connected to a different network.

If the results are the same, please share the screenshot of what you're seeing (e.g. an error message) 🙂

Can't set adress

Fri, 10 May 2024 07:03:47 GMT

When I want to set adress for my family premium plan, I am not able to find my home adress, not even my village even with postal number. It was working last year but now i am not able to

Re: Cannot find my address for Premium Family

1118361623 — Tue, 04 Jun 2024 19:19:26 GMT

I'm having the same problem. I've tried various devices but it will not pick up my address or anything public place that is local. We live in a small village and when I type in the road number it picks up part of the address but it says it does not match. I have typed everything in to get it to match but it won't. I don't understand why the address can't be typed in manually.

Re: Cannot find my address for Premium Family

Maria — Sat, 08 Jun 2024 10:06:58 GMT

Hey there,

Thanks for reaching out!

@1118361623 - Just to confirm, have you also tried another network connection? We also recommend nothing using VPN, as it may affect the performance of the service.

Shouldn't that doesn't do the trick, there are still a few things you can try:

If you're the plan manager, try selecting only the street name (without using someone else address).
If you're trying to join the plan, ask the plan manager to double-check the exact address they registered. They can do so by following the steps here. They can also update it to another address and then re-invite you, to see if it makes any difference.

If the issue persists, it would be great if you could send us a screenshot of the exact error message you're seeing. Just make sure that it doesn't include any personal info.

Let us know how you get on!

Re: Cannot find my address for Premium Family

M_Mac — Sun, 09 Jun 2024 12:45:06 GMT

I'm having the same issuew,

I spent a couple of hours on support messages to be told "it's a known issue" andit will be fixed "soon."

I tried multple different variations of the address and none showed up, I tried it on different devices and networks and it did not work.

Both the plan manager and the one trying to join tried to update the address and neither one could find it. none of the suggestions from support or in this thread helped in any way.

Re: Cannot find my address for Premium Family

HM28 — Sun, 09 Jun 2024 19:53:05 GMT

Trying to join the premium family cannot find my address and the following error message repeatedly comes up. I have tried using VPN and even reviewed the browser console. Please advise?

Application error: a client-side exception has occurred (see the browser console for more information) .

Re: Cannot find my address for Premium Family

Ivelina — Mon, 10 Jun 2024 08:55:09 GMT

Hey @HM28 and @M_Mac,

Welcome to the thread!

@HM28 Since you mentioned that you are using a VPN, be advised that we don't recommend it as it can cause different issues. With this said, would you mind giving it a try without it and repeat the address verification process in another browser? If you're still seeing this error message, it'd be very helpful if you could send us a screenshot so we can take a look. You can attach it via the Insert Image option in the post editor.

@M_Mac If you're the manager, could you update the address for the plan to one of the closest public space or building near you for example as suggested in @Maxim's post here?

We'll be on the lookout 🙂

Re: Cannot find my address for Premium Family

Cole29 — Tue, 11 Jun 2024 00:29:28 GMT

The API is throwing a 504 gateway timeout error. The api addresses are listed below. This is easily identified by opening the browsers debug console and seeing the errors. And in order to properly satisfy the script... "Yes i did attempt to change the account holder's address". It produced the same error.

https://www.spotify.com/api/mup/addresses/v1/address/autocomplete/

https://www.spotify.com/api/mup/addresses/v1/user/confirm-user-address-without-place-id/

Re: Cannot find my address for Premium Family

26331040 — Tue, 11 Jun 2024 00:48:22 GMT

No me deja añadirme a un plan familiar, me enviaron invitación, me dice que tiene problema con la dirección, la estoy colocando igual, ya que estoy a la par del titula

Re: Cannot find my address for Premium Family

jpintosuy — Tue, 11 Jun 2024 01:06:06 GMT

The same situation here... i can't add to my wife to the family plan... 🤦‍♂️

Re: Cannot find my address for Premium Family

Cole29 — Tue, 11 Jun 2024 01:54:21 GMT

I just tried and was able to successfully find the address and join my family.

Re: Cannot find my address for Premium Family

Ivelina — Tue, 11 Jun 2024 14:10:46 GMT

Thank you all for taking the time to post in this thread.

It looks like the issue has resurfaced so if you're sill experiencing this or seeing any error messages, you can subscribe to and vote for this ongoing issues thread that's under investigation. Sharing any details there will also be very helpful.

Appreciate the cooperation and let us know if anything else comes up in the meantime.

Take care!

Re: My address can’t be found

KayFrims — Wed, 01 Jan 2025 16:20:56 GMT

Having same issue. My address is not showing up in the search box