topic Re: Facebook connection not working? in Social & Random

Facebook connection not working?

Chris1701a — Wed, 28 Apr 2021 19:10:03 GMT

I'm brand new to Spotify and I joined at a friends suggestion; I created a Spotify account and then attempted to use "Find People" to locate my friend who wants to send me song suggestions but I couldn't find her. Then I realized that I probably needed to connect to Facebook in order to do that. So as per instructions I located here I went to Edit / Preferences / Social Network and clicked "Connect to Facebook" and filled out the login information and checked "Keep me logged in" and clicked Log In and a tab opens up in Firefox blank except for the word "Ok" and the Spotify Facebook login window becomes blank (all white) and if I close the window it seems like I'm still not connected.

Does anyone have an idea what the problem is and how I can properly connect to Facebook?

- Chris

Re: Facebook connection not working?

Taylor — Sun, 15 Jun 2014 15:58:16 GMT

Hi, and welcome to the community!

What OS/Spotify version are you running?

Have you tried a quick Clean reinstallation of Spotify?

Anthony 🙂

Re: Facebook connection not working?

Chris1701a — Sun, 15 Jun 2014 16:29:01 GMT

Hi Anthony:

I'm using Windows 7 x64 SP1 and I just downloaded and installed Spotify a couple days ago and it says it's version 0.9.10.14.g578d350b; since I just installed it a couple days ago it would never occur to me to need to uninstall and reinstall just to fix this problem. But I just tried that and the exact same thing as I described in my inital message happened i.e. a tab opened in FireFox, blank except for the word "Ok" and the Facebook login window in Spotify is white and blank:

and apparently I'm still not logged into Facebook nor can I find the friend I'm looking for.

Idea's?

- Chris

Re: Facebook connection not working?

Peter__ — Mon, 16 Jun 2014 08:22:41 GMT

Have you tried connecting to Facebook using the manual option on the right of your online overview page?
https://www.spotify.com/account/overview/

(Then log out and back into the Spotify app)

Re: Facebook connection not working?

Chris1701a — Mon, 16 Jun 2014 12:42:04 GMT

Hi Peter:

No, I did not see that as I was concentrating more on the Spotify program than the website; once I selected that I was able to see my Facebook friends so I think that solves the problem.

Thanks!

- Chris

Re: Facebook connection not working?

july-1 — Sat, 20 Dec 2014 03:38:58 GMT

Unfortunately, I am having the exact same problem connecting with Facebook. I attempted to log on with Facebook on the Online overview page but it simply told me that I already had an account registered with my email. Any suggestions?

Re: Facebook connection not working?

1220502900 — Thu, 25 Dec 2014 03:38:11 GMT

Having same issue - when I select Connect to Facebook from File menu it just gives me "OK" in the browser window and does nothing. Attempts to login through facebook through the spotify website fail.

Re: Facebook connection not working?

luizaa — Mon, 29 Dec 2014 01:14:42 GMT

I have almost the same problem. I had spotify premium and connected profile with facebook. Then one day i log in with my facebook account and my premium is gone and also all my playlists. Then i logged out and tried to log in with my spotify username and it worked and all my playlists and premium was back but my connection to facebook dissapered so I tried to connect it again but it was also just a white screen with "OK". I can still see what my friends are listening to tho but i'm still not connected to facebook. What can I do?

Re: Facebook connection not working?

GamacP — Fri, 02 Jan 2015 19:25:05 GMT

Bump

Re: Facebook connection not working?

MattSuda — Sat, 03 Jan 2015 02:55:38 GMT

@1220502900 @luizaa @GamacP

Can you try going to the link below to connect Facebook?

https://www.spotify.com/account/social/facebook/

Re: Facebook connection not working?

user-removed — Wed, 07 Jan 2015 01:49:37 GMT

Can't log in to webplayer or the Spotify website using Facebook from today. The buttons just cycle and nothing happens.

Firefox 34.0.5

Re: Facebook connection not working?

Solutionfinder — Thu, 15 Jan 2015 04:32:20 GMT

Here s the solution: Unistall last verion of spotify and download and install version 0.9.10.21, sign in with spotify account, connect to facebook acount and after conected update to last version of spotify and sign in with spotify account

God bless you all

Re: Facebook connection not working?

naukofox — Wed, 21 Jan 2015 20:27:03 GMT

after trying to connect via mobile, linux preview app, and web, nothing was working. After I clicked the link MattSuda posted, re-signed into my desktop player, everything worked out! thanks

Re: Facebook connection not working?

MattSuda — Thu, 22 Jan 2015 05:45:40 GMT

@naukofox

You're welcome!

Re: Facebook connection not working?

irenecarpini — Tue, 27 Jan 2015 15:29:40 GMT

Hi, I have the same problem. I tried everything, also using your link, but nothing works. What do I do?

Re: Facebook connection not working?

MattSuda — Tue, 27 Jan 2015 15:32:34 GMT

@irenecarpini

I suggest you contact support. They might be able to help

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

Re: Facebook connection not working?

Mejoralex84 — Tue, 27 Jan 2015 19:46:29 GMT

Thanks! that worked for me.

Re: Facebook connection not working?

awveer003 — Tue, 03 Feb 2015 00:16:11 GMT

MattSuda solution worked for me, thank you!!!

Re: Facebook connection not working?

MattSuda — Tue, 03 Feb 2015 01:03:01 GMT

@awveer003

You're welcome!

Re: Facebook connection not working?

nichkalai — Sun, 22 Feb 2015 20:55:24 GMT

Hi MattSuda.

I have the same problem and when i click the link it says "Sorry there has been a temporary error, please try again later."