Music still stops playing randomly

udisappointme — Wed, 07 Jun 2017 17:34:20 GMT

First of all, I would like to complain about how difficult it is to contact Spotify directly, I mean, having the community as the only way is bad customer support.

The problem is described here: https://community.spotify.com/t5/Ongoing-Issues/Android-Music-Stops-Playing-after-Several-Tracks/idi-p/646792

They closed the status in 2014, but never fixed it. My girlfriend even bought Premium hoping it might solve the problem, as it wouldn't be a surprise if they intentionally stopped the music for free users (they lower sound quality, play way too loud commercials, I'm sure they could think of any way to force people to pay).

We're still having the problem on OnePlus 2 (Android 6.0.1, OOS 3.5.8) and OnePlus 3T (Android 7.1.1, OOS 4.1.3) and on a Windows 10 computer.

The problem is that music stops playing at random, sometimes stopped for a minute, sometimes for five, and sometimes it's just as if someone pressed the pause button, which requires us to press the play button to resume music.

Please fix this and don't let us down for paying for premium.

I apologise for any non-Spotify employee having to read this, this is not directed towards the community, but towards Spotify.

Re: Music still stops playing randomly

guitar-dan — Sat, 09 Dec 2017 13:58:04 GMT

I am running Ubuntu on my computer and it is having the same problems with the free version of Spotify.

Re: Music still stops playing randomly

DaveT69 — Sun, 10 Dec 2017 05:59:36 GMT

Same problem on my Samsung galaxy s8, stops every 10 minutes about. Very very annoying!!!

Re: Music still stops playing randomly

Joe — Sun, 10 Dec 2017 10:51:01 GMT

Check out the thread [PSA] Samsung users please read!.

topic Re: Music still stops playing randomly in Android

Music still stops playing randomly

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Re: Music still stops playing randomly

Re: Music still stops playing randomly