Spotify doesn't find existing Internet connection.

-JK- — Mon, 12 Nov 2012 14:39:12 GMT

Hi!

So I have some problems with Spotify in my Galaxy S II (Android version 4.0.4).

1. When I tried to log in to Spotify earlier today with my phone it was impossible. I tried like 10 times. I cleared the program data and tried again, I deleted Spotify and downloaded it again and tried but ether of these times it didn't logged in.

All the attempts were made with mobile data connection. Then I chanced to wifi and it worked at the first time I tried.

But that's all right now. Now it logged in with mobile data connection also. Just curious what was wrong with it?

2. Every time when I log in it give me this "No Internet connection available"- message to the bottom of the screen. Why is that? Every playlist and song is also greyed out.

And this happens only when I connect with mobile data connection. With wifi it works fine. And yes I'm sure that I have connection because every other program works normally.

-JK-

Re: Spotify doesn't find existing Internet connection.

-JK- — Mon, 12 Nov 2012 15:43:47 GMT

" 2. Every time when I log in to Spotify it gives me this "No Internet connection available"- message to the bottom of the screen. Why is that? Every playlist and song is also greyed out.

And this happens only when I connect with mobile data connection. With wifi it works fine. And yes I'm sure that I have connection because every other program works normally. "

This still happens every time when I log in. So basically I don't do anything with the Spotify's mobile version because normally I don't have access to wifi.

Description

Spotify doesn't find existing Internet connection on mobile network.

What are the steps you took to get to the error/issue?

Open Spotify on Android.

What I expected to happen

Spotify would find existing mobile data connection.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy S II

Device’s Operating System

4.0.4 Ice Cream Sandwich

What type of account do you have?

Premium

Space left on your device

11,50 GB

Space left on your SD card (if applicable)

2,25 GB

Is your device rooted?

Are you using a custom ROM, if so which one, exactly?

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

If you said "No", when does the issue not occur?

When using 2G or 3G

My mobile Spotify version

0.5.4.73

My desktop Spotify version (if applicable)

0.8.5.1333

My mobile provider and country

Saunalahti, Finland

My username

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Both works

Do you have any screenshots you can attach to more clearly explain your issue?

topic Spotify doesn't find existing Internet connection. in Android

Spotify doesn't find existing Internet connection.

Re: Spotify doesn't find existing Internet connection.