topic Re: App not working correctly on Samsung Galaxy S8 in Android

App not working correctly on Samsung Galaxy S8

user-removed — Sun, 14 Jan 2018 20:36:37 GMT

So I've been using the app fine, up until I was trying to follow a friend. She mentioned the ability to follow other users and there was no option on the app for that. A friend that has a different Android phone showed me what the Spotify app looked like on his phone and it's totally different.

There was a radio option, find friends options, etc. Is the app broken on the Galaxy S8 or did they just remove a bunch of features? I've signed up for an account with and without Facebook and could see no differences.

Re: App not working correctly on Samsung Galaxy S8

Nico — Sun, 14 Jan 2018 20:39:48 GMT

Hey @user-removed! Welcome to the Spotify Community. ^^

Hmm, that sounds odd.

It seems that you might got an old version of your Spotify app. Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

Re: App not working correctly on Samsung Galaxy S8

user-removed — Sun, 14 Jan 2018 20:42:47 GMT

I have uninstalled and reinstalled the app 6 times, created different accounts, etc and yeah I'm missing a bunch of features unless they removed a lot of stuff for the S8 app or something....

Re: App not working correctly on Samsung Galaxy S8

Nico — Sun, 14 Jan 2018 21:03:10 GMT

@user-removed

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

4. About how many playlists do you have?

If you could get back to me with those details it would be great. Thanks! ^^

Peace

Re: App not working correctly on Samsung Galaxy S8

user-removed — Sun, 14 Jan 2018 21:08:49 GMT

1. Samsung Galaxy S8

2. Android 7.0

3. Version 8.4.35.152

4. 0 now. I've opened and closed accounts to try and see if that fixed it.

Re: App not working correctly on Samsung Galaxy S8

user-removed — Mon, 15 Jan 2018 00:33:13 GMT

Hopefully that helps since this is so weird I'm missing out on so many normal functions of the app.

Re: App not working correctly on Samsung Galaxy S8

Nico — Mon, 15 Jan 2018 10:00:49 GMT

@user-removed

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: App not working correctly on Samsung Galaxy S8

user-removed — Mon, 15 Jan 2018 15:03:21 GMT

Ok thank you!

Re: App not working correctly on Samsung Galaxy S8

fromhighhills7 — Tue, 16 Jan 2018 23:03:03 GMT

I have S8 too,

and spotify fails to start. I have been facing this problem for three days now! I also did install , uninstall bit!

I have more than 15 playlists!

Re: App not working correctly on Samsung Galaxy S8

Jack — Wed, 17 Jan 2018 10:06:23 GMT

Hey @user-removed,

Thanks for reaching out on the Community about this.

It sounds like you might be part of a test if you're seeing a different version of the app to your friends. We're always testing things in order to improve Spotify; there's more info here about it.

Hi @fromhighhills7, it sounds like you might be experiencing something slightly different from this. Feel free to start a new topic in the Android Help Board and one of our Rock Stars or another helpful Community user should be able to offer some help.

Thanks!

Re: App not working correctly on Samsung Galaxy S8

user-removed — Fri, 19 Jan 2018 03:26:49 GMT

Ok so why am I seeing so fewer options then? That really sucks that everyone I know has a better app than me because I barely have any features currently. Isn't that weird? Can I opt out of that?

Re: App not working correctly on Samsung Galaxy S8

user-removed — Fri, 19 Jan 2018 03:27:55 GMT

Any updates or anything?