topic Re: Prompted to "add payment method" in Android

Prompted to "add payment method"

Rundamental — Tue, 16 Jan 2018 22:29:53 GMT

The spotify app on my Samsung Galaxy S5 is prompting me to add a payment method to my account. The words on screen read: "You've downloaded 24 albums and playlists, Did you know thats a premium feature? Update your payment method asap to keep your music." Online and in my receipts it clearly shows i have payed for premium, so my question is why the app is giving me a large red box in my spotify to update payements? Please help!

Re: Prompted to "add payment method"

user-removed — Wed, 17 Jan 2018 04:36:07 GMT

Hi there!

I'd love to help you here! How are you currently subscribed to Spotify Premium? Through a gift-card?

Let me know,
Tim 🙂

Re: Prompted to "add payment method"

Rundamental — Fri, 19 Jan 2018 16:50:04 GMT

I am a premium member, and I paid outright for the year (120$), but it doesnt recognize i have paid.

Re: Prompted to "add payment method"

user-removed — Sat, 20 Jan 2018 02:16:53 GMT

I'm sorry to hear that!

Have you had a look at this Spotify support article: https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/ 🙂

Cheers,
Tim

Re: Prompted to "add payment method"

Rundamental — Sat, 20 Jan 2018 02:55:22 GMT

I have gone through these steps and nothing seemed to aid the issue. The weird thing is that I haver all of the benefits of the premium membership, it seems like the app is just bugged into telling me that my membership to premium is running out soon and I get a big red text box in the app that is trying to get me to add more payment information, when I have the bank statement saying that I have paid through the 9th of January 2019. It isnt pending, the transaction went through. Still quite confused.

Re: Prompted to "add payment method"

user-removed — Sat, 20 Jan 2018 04:36:11 GMT

Do you have Spotify installed on any other devices? If so, do they have this same issue?

I'd really love to get you going!
Tim

Re: Prompted to "add payment method"

edotpan — Thu, 25 Jan 2018 17:39:25 GMT

Thanks!