topic Re: Music randomly stops playing in Android

Music randomly stops playing

michaelpavlock — Tue, 30 Jan 2018 15:32:21 GMT

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstalled and reinstalled the app and it continues. On Cox Gigablast Wifi or on LTE it still continues and it's pissing me off. I literally cannot enjoy a single song all the way through anymore. Why am I paying for this garbage and who at Spotify can resolve this?

Re: Music randomly stops playing

Melody — Thu, 01 Feb 2018 15:46:20 GMT

Hey there, @michaelpavlock

Thanks for coming to the Community!

Can you head to: https://www.spotify.com/account/offline-devices/, and click 'Remove All'?

This will mean you'll need to re-download your offline tunes, but we think it'll help to ensure it's not a cache issue 🙂

Let us know how it goes.

Many thanks,