MOTO C - App crashs trying to open or play a playlist

rafaelguinho4 — Tue, 30 Jan 2018 13:41:48 GMT

I cant open, create or play a playlist that the app crachs. I'm using a MOTO C Plus.

Re: MOTO C - App crashs trying to open or play a playlist

Leonardo — Thu, 08 Feb 2018 23:11:27 GMT

Welcome to the Spotify Community.

Could you let us know your operating system and the Spotify version you're using? Did this happen after your phone restarted or your battery died?

Could you go to Settings > Apps > Spotify > Permissions > and make sure that all permissions are enabled?

Additionally, if you have a battery saving mode on your device, make sure you've added Spotify as an exception.

Lastly, we suggest you try a clean reinstall and see if it helps. This usually fixes most problems.

Note: This will remove any saved offline tracks and cache.

Let us know how it goes with this.