topic New phone in Android https://community.spotify.com/t5/Android/New-phone/m-p/4389358#M127066 <P>So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.</P> Thu, 15 Feb 2018 16:53:45 GMT Jusi 2018-02-15T16:53:45Z New phone https://community.spotify.com/t5/Android/New-phone/m-p/4389358#M127066 <P>So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.</P> Thu, 15 Feb 2018 16:53:45 GMT https://community.spotify.com/t5/Android/New-phone/m-p/4389358#M127066 Jusi 2018-02-15T16:53:45Z Re: New phone https://community.spotify.com/t5/Android/New-phone/m-p/4389467#M127081 <P>Hello,&nbsp;sounds like you created a duplicate account by mistake. Don't worry, its a common problem. Here are few things you can try:</P> <UL> <UL> <LI><SPAN>Check your&nbsp;</SPAN><A href="https://www.spotify.com/account/subscription/" target="_self" rel="nofollow noopener noreferrer noopener noreferrer">subscription page</A><SPAN>. Your status should be&nbsp;Premium.</SPAN><SPAN class="s1">&nbsp;</SPAN></LI> </UL> </UL> <UL> <UL> <LI><SPAN>If you're on Premium, try signing out and back into the app.</SPAN><SPAN>&nbsp;</SPAN></LI> </UL> </UL> <UL> <UL> <LI><SPAN>If it</SPAN><SPAN>&nbsp;says Free, check the receipt Spotify send to your email inbox.&nbsp;Make sure you're signing in with the&nbsp;</SPAN><STRONG>username on that receipt</STRONG><SPAN>. I</SPAN>f the username on your receipt is a 10 digit number, please sign in with your Facebook login details.</LI> </UL> </UL> <P><SPAN>If you've tried all the steps above,&nbsp;</SPAN><A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_self">please click here. It will then take you through a survey to point you in the right direction</A></P> Thu, 15 Feb 2018 18:28:51 GMT https://community.spotify.com/t5/Android/New-phone/m-p/4389467#M127081 jsannn 2018-02-15T18:28:51Z