topic Re: Local files not transferring to phone in Android

Local files not transferring to phone

HELPdkim1104 — Wed, 07 Mar 2018 23:17:24 GMT

I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on my android device and I keep getting the "still downloading" error as seen on the linked picture. If anyone has any idea on how to fix this, that would be appreciated!

Thanks in advance!

Re: Local files not transferring to phone

user-removed — Fri, 09 Mar 2018 10:38:24 GMT

Hey!
Please try reopen both app on pc and iPhone.

Please let me know if this works. Thank you!

Re: Local files not transferring to phone

HELPdkim1104 — Thu, 08 Mar 2018 00:48:06 GMT

Did not work I reinstalled and reopened on both devices but thank you for the idea. Any other suggestions?

Re: Local files not transferring to phone

user-removed — Thu, 08 Mar 2018 01:13:32 GMT

No worry!
Have you tried to re-add source and reopen app? A reinstall may help in some cases.
Also please make sure update your app version to the latest one.
If you still experiencing the problem, I may pass your case to the right team.
Hope your issue gets solved soon.

Ming

Re: Local files not transferring to phone

HELPdkim1104 — Thu, 08 Mar 2018 01:46:33 GMT

Yup I've tried both and this issue has not been solved!

Re: Local files not transferring to phone

user-removed — Thu, 08 Mar 2018 13:05:06 GMT

Hello again,
Please make sure the devices' firmware is up-to-date. More, you should logged into same account on both devices. At the same time, please add local files to another playlist and try again. Let me know how it goes.