topic Re: Android app is horrible after purchasing Premium in Android

Android app is horrible after purchasing Premium

iGrasmat — Sun, 18 Mar 2018 23:50:54 GMT

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "Sorry, something went wrong. - That didn't work. Please have another go." Fine. I didn't need a homescreen anyway.

But I also can't search many of the smaller artists because when I tap their name it gives me "You're offline." Which I am not. I can play music. Online.

Also I always used to have a Your Daily Mix section, which is now nowhere to be found.

What happened?!

Stuff I tried:

- Restarting the app

- Restarting my phone

- Reinstalling the app

- Logging out and in

- Clearing cache

- Clearing data

- Bang my head against the wall

- All of the above at once

Any suggestions?

Screenshots: https://imgur.com/a/BNBNV

Re: Android app is horrible after purchasing Premium

user-removed — Fri, 16 Mar 2018 06:29:33 GMT

Help's arrived, @iGrasmat!

Does following these steps help: https://support.spotify.com/article/reinstallation-of-spotify/? 🙂

Let me know!

Re: Android app is horrible after purchasing Premium

iGrasmat — Fri, 16 Mar 2018 09:34:01 GMT

As my topic states, I have tried reinstallig the app. So no, that did not work.

(yes, I also deleted the com.spotify.music folder)

Re: Android app is horrible after purchasing Premium

user-removed — Fri, 16 Mar 2018 10:55:09 GMT

Sorry about that, @iGrasmat!

Are you also having these issues with Spotify on desktop? 🙂

Cheers!

Re: Android app is horrible after purchasing Premium

iGrasmat — Fri, 16 Mar 2018 11:15:36 GMT

No problem. No, the problems do not occur on Spotify Desktop. I have a homepage there, I can view the artists I cannot view on my app and I also have Your Daily Mix on desktop.

Re: Android app is horrible after purchasing Premium

user-removed — Fri, 16 Mar 2018 22:17:55 GMT

Thanks for that, @iGrasmat!

Would you be able to try using another account - even if it's free? If you also have access to another Android device, would you be able to test on there? 🙂

If all else fails, any screenshots of this in action would help!

Let me know how it goes!

Re: Android app is horrible after purchasing Premium

iGrasmat — Sun, 18 Mar 2018 23:42:34 GMT

(I replied to this topic before, but for some weird reason my post is now gone, so I will reply again)

I've tested my premium account on my old HTC Legend, on which searching for an artist works. However, the app on the HTC is an older version so I cannot test if the homepage and Your Daily Mix works.

Also, switching to a free account on my OnePlus One did not solve the issues. When I log into my free account everything is exactly the same as with premium until I restart the app. When I restart the app while on my free account I am getting a new layout, in which all problems are solved. However, when I log into my premium account (and restart the app) I am getting the old layout again, in which the issues still exist.

I will add screenshots to my original post.

Re: Android app is horrible after purchasing Premium

iGrasmat — Sun, 25 Mar 2018 23:45:05 GMT

Any suggestions, @ItsPugle?

Re: Android app is horrible after purchasing Premium

iGrasmat — Sun, 25 Mar 2018 23:54:47 GMT

Stopping or whitelisting any adblocker and restoring my /system/etc/hosts file to default solved the problem.