topic Betreff: Unplayable songs in Android

Unplayable songs

AlexMKiller1999 — Sun, 11 Feb 2018 18:33:48 GMT

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just keep disappearing, they disappearing even from the playlists. I really hope you do something about it.

Re: Unplayable songs

songassistant — Sun, 11 Feb 2018 20:33:58 GMT

Maybe you switched to offline mode and this songs are not downloaded. Or you are in a land, where Spotify is not allowed to play them.

I would check this and, in case it doesn't helps, try re-setting the Spotify app in Android Settings → Apps → Spotify → Reset

Re: Unplayable songs

AlexMKiller1999 — Tue, 20 Feb 2018 08:18:13 GMT

I didn't other wise I couldn't play the other songs

Re: Unplayable songs

songassistant — Sat, 24 Feb 2018 07:26:26 GMT

Do you are in the country, you have created the account in?

Re: Unplayable songs

Impurebassist — Sat, 24 Feb 2018 08:53:53 GMT

I've same problem. When i play hours of wealth (opeth's song) my phone is freezing. There isn't problem in album (ghost reveries). this problem how was fixed? (sorry for bad english)

Re: Unplayable songs

songassistant — Sat, 24 Feb 2018 16:01:07 GMT

If your phone freezes you should contact support. Do you know how to do so?

@impurebassist

Betreff: Unplayable songs

songassistant — Thu, 15 Mar 2018 18:01:45 GMT

Does the problem still occur?

Betreff: Unplayable songs

gioviskius — Fri, 16 Mar 2018 11:25:46 GMT

i have the same problem of alex

i tried to:

- reinstall spotify on android

- log out and then log in

- tried to copy the playlist

the weird thing, is that on my pc, logged with the same account, i can play that music on my playlists, while on the smartphone, i cant.

i dont have the offline mode.

i m a premium user

Betreff: Unplayable songs

songassistant — Sat, 17 Mar 2018 13:36:26 GMT

This sounds strange.

If they work on your PC, you are online and you are in premium, this should not occur.

I am afraid, but in case this does not work, you will need to contact a Spotify employee. Check out this form to contact Spotify support staff: https://support.spotify.com/de/contact-spotify-support/