topic Re: Connect stops after unlocking phone in Android

Connect stops after unlocking phone

minti — Sun, 24 Dec 2017 15:36:30 GMT

Hi,

I'm using a Spotify Connect with my Yamaha YSP 2700. Latest App on Android and firmware on the Yamaha soundbar.

Whenever I unlock the phone after leaving it playing for a few minutes, the music will stop. If you launch the app, it will show "Devices Available" and I have to connect it back again and Play again.

Re: Connect stops after unlocking phone

Davidzorz — Sun, 31 Dec 2017 16:07:06 GMT

I have the same problem with my Denon CEOL. When my Denon is connected via spotify connect with my computer and I unlock my phone (oneplus 3) the connection drops and I have to connect it again. Worth to mention is that it only happens sometimes.

Re: Connect stops after unlocking phone

szergejevics — Sat, 06 Jan 2018 11:28:12 GMT

Exactly the same issue also happens with a Marantz NR1506 and a Motorola G5 Android phone.

Re: Connect stops after unlocking phone

Mariva — Mon, 22 Jan 2018 12:56:55 GMT

Denon CEOL here too and exactly the same problem. My phone is a Moto X Style.

Re: Connect stops after unlocking phone

thomassk — Mon, 22 Jan 2018 14:22:28 GMT

Same here. Using a Denon CEOL Piccolo and Samsung Galaxy S7.

Re: Connect stops after unlocking phone

ed_e — Fri, 26 Jan 2018 17:12:38 GMT

Same here, old Sony Z3 android phone and Marantz MCR611. If I've started Spotify Connect from my laptop and wake my phone up, about 50% of the time it'll kill the music. Stopping laptop client and Marantz and restarting fixes most of the time. As far as I know all clients and firmware are the latest version.

Re: Connect stops after unlocking phone

user-removed — Fri, 26 Jan 2018 17:25:35 GMT

Well, I don't have any gadget to test this, but thinking on it something came out on my mind: can you guys mute your unlock screen sound and try if it still happens? I was wondering if the app/gadget consider the unlocking sound as some kind of notification and interrupts the current play? Just try it and let us know?

Regards.

Re: Connect stops after unlocking phone

ed_e — Fri, 26 Jan 2018 18:33:06 GMT

Good thinking, but my phone is already set for no sound on unlock 😞 Thanks
though.

Re: Connect stops after unlocking phone

Szymen — Fri, 26 Jan 2018 22:17:10 GMT

I have the same: Denon Ceol N4 + Samsung S5.

Already reset both service, no result.

When I am unlocking phone, music stops and internet is reconnecting (on Denon).

Re: Connect stops after unlocking phone

Szymen — Fri, 26 Jan 2018 22:43:55 GMT

Just to add - when I unistall Spotify app, problem stops. But this is not a solution, this device is compatible with Spotify and it should work correctly.

Re: Connect stops after unlocking phone

Elym — Thu, 22 Mar 2018 23:49:50 GMT

On the Pixel I have the same problem. Would be great if someone from Spotify looked into this..