topic Re: Spotify Android app isn't working in Android

Spotify Android app isn't working

Stina73 — Tue, 28 Mar 2017 04:08:16 GMT

For two weeks now my app will not work. Just comes to a black screen and after a minute get the message that the application is not responding.
I uninstalled the app and reinstalled it. No luck. Then logged into my account on another android phone. No problem.
Have an LG4.
Really annoyed that I can't get it working.
Please help!

Re: Spotify Android app isn't working

MartinStoichkov — Tue, 28 Mar 2017 09:49:59 GMT

Hello @Stina73, thanks for posting!

It's not cool and definitely it's odd that even after a reinstall of the app the things not working.

So I assume maybe the phone experiencing some problems, I own a G2, and it works fine, so maybe you can try to clear your cache and make a quick restart of the phone. Because the phone should run the app without any problems.

Also if you're installing Spotify on your SD card (if you have) try to install it in the external phone memory + make sure to turn on the updates of the apps, if you've stopped them, because this can cause problems too.

Let me know how the things went after this, thanks! : )

Re: Spotify Android app isn't working

Stina73 — Wed, 29 Mar 2017 01:29:53 GMT

Hi! I uninstalled the app and then restarted my phone, cleared all cache
data and restarted my phone, reinstalled the app and made sure it was
stored in phone memory not on SD card. Still black screen that goes into
saying Spotify will not answer.
Installed a virus detection program on my phone ran that but no problems
reported. All other apps works fine so shouldn't be a phoneproblem, right?
I'm at a loss what to do next.
We have a family subscription and it works for the rest of my family.

Re: Spotify Android app isn't working

MartinStoichkov — Wed, 29 Mar 2017 08:06:31 GMT

Hey back @Stina73,

I'm sorry to hear that. I've escalated your problem, and I'll be back to you when I get an answer from the staff, stay tuned, thanks!

Re: Spotify Android app isn't working

MartinStoichkov — Wed, 29 Mar 2017 11:02:55 GMT

I'm here with an update @Stina73

On the account side, everything is fine

I'll ask you for a bit more information you can provide, so the right teams would be able to take a closer look at your issue

Your Device OS version
How much storage left you have on your phone
Check for any firmware updates available for your device/OS

Keep me updated!

Re: Spotify Android app isn't working

Stina73 — Wed, 29 Mar 2017 15:06:22 GMT

Hello again,
My phone storage is 32 GB and I have 11 GB free storage right now.
Android version 6.0 and all is updated.
Anything else needed?

Re: Spotify Android app isn't working

MartinStoichkov — Wed, 29 Mar 2017 17:28:09 GMT

Hey!

I think this is all needed. Unfortunately, the work day for the teams ended, so I'll get back to you tomorrow when I have an answer, thanks for your patience!

Re: Spotify Android app isn't working

MartinStoichkov — Thu, 30 Mar 2017 12:36:26 GMT

Hey back @Stina73

I've got an answer from the staff

Try to remove the SD card from your device, then restart it and see if Spotify will run smoothly after this. We both can agree this is an odd problem, so trying different steps may help to investigate the issue, and what may cause it.

Hope it will work this time : )

Re: Spotify Android app isn't working

Stina73 — Tue, 04 Apr 2017 02:13:11 GMT

Hi! Spotify app uppdated the other day and now it finally works again!

Re: Spotify Android app isn't working

MartinStoichkov — Tue, 04 Apr 2017 07:44:32 GMT

Excellent, happy listening!

if you have any further problems, just reach the community again : )

Re: Spotify Android app isn't working

4thYesFL — Mon, 05 Mar 2018 16:12:35 GMT

I am having this same issue on my Note 8. I have uninstalled reinstalled several times and checked on my phones software for updates to it as well, but nothing. I get the black screen and after a while notification that the app is not working do I want wait, close or send feedback. Any help is appreciated.

Re: Spotify Android app isn't working

mrtz101 — Mon, 05 Mar 2018 17:34:11 GMT

Got the black screen problem on a Samsung Galaxy S8 when opening Spotify. I wiped the cache partition of the phone and the app started working again.

See the following guide how to wipe your cache:

https://support.t-mobile.com/docs/DOC-34311

Re: Spotify Android app isn't working

Jonathan3206 — Fri, 06 Apr 2018 15:12:34 GMT

I am having the exact same issue on my Note8. It has been going on for just under 2 weeks and has not opened once. I have uninstalled and reinstalled it twice and rebooted multiple times. Still will not load. Whats the fix?

Re: Spotify Android app isn't working

Stina73 — Fri, 06 Apr 2018 15:51:27 GMT

I bought a new phone....
Never got it to work again.

Re: Spotify Android app isn't working

Jonathan3206 — Fri, 06 Apr 2018 15:52:32 GMT

I was able to get it working by clearing the cache in the Bios.