topic Can't log in android in Android

Can't log in android

csafir — Tue, 24 Apr 2018 17:35:37 GMT

All of a sudden the phone android version is not working (S8 running latest Android version)

Log in works fine on the computer, but on the phone it just says logging in for a half of a second and then snaps back to log in screen with the username and PW still there, but no error message or anything.

I have tried 2 reboots and uninstall/reinstall 3X without a solution.

Appreciate any help you can offer .

Re: Can't log in android

csafir — Wed, 25 Apr 2018 15:39:11 GMT

Additional data to help diagnose...the log-in works for a different user on my phone so the problem is with my account. Who do I contact to get this resolved?

Re: Can't log in android

sadieladey — Wed, 25 Apr 2018 15:45:52 GMT

I am having the exact same problem. I type in my correct information (which I can use to log on using a computer, but not the app on my Android phone), and then the "logging in" button changes to "log in" and even though I keep hitting the log in button, it snaps back and won't let me in.

I have tried:

-resetting my password

-logging in with my email instead

-clearing cache and data

-uninstalling the app and reinstalling it

nothing is working!!! ****The problem must be with my account because other people can access their accounts from my app!!*****

Re: Can't log in android

csafir — Wed, 25 Apr 2018 20:13:07 GMT

Yes, exactly the same. Hopefully someone from the support/help team will address this thread.