topic i can't log in in Android

i can't log in

ReKoP — Tue, 01 May 2018 21:31:41 GMT

hi everyone i have a big probleme

i can't log in on Android i reinstalled the app tried older versions tried with the username

there is any error but from it is possible to login from the web app

Re: i can't log in

povilaspanavas — Wed, 02 May 2018 07:34:07 GMT

Having the same problem after the last update. After nowhere it asked me to log in. So, I do that. The button from "Login" changes to "Logging in...", and after a moment changes back to "Login". No error, nothing as it was never pressed.

However, if I type a wrong password, it shows error "wrong username/password combination". So, it doesn't work only when I type the correct password.

Tried reinstalling it, but the problem persists.

Samsung S5, android 6.0.1

Re: i can't log in

tomslikker — Wed, 02 May 2018 13:13:36 GMT

You could maybe try changing your password and logging with your username/new password.

If that doesn't work try logging in with your email-address and new password.

Re: i can't log in

povilaspanavas — Wed, 02 May 2018 20:46:29 GMT

Hi,

I've tried both resetting the password and using username instead of email. The result is the same 😞

Re: i can't log in

12borntodie — Thu, 03 May 2018 05:43:05 GMT

I have the same problem and I don't receive emails from Spotify. I tried to reset the passwort and change the username, but I never get a mail.

Re: i can't log in

povilaspanavas — Thu, 03 May 2018 06:29:45 GMT

So, I've already tried these things to no avail.

Reinstall.
Wipe cache partition and reinstall.
Connect the phone to a laptop and try to find some Spotify folders - couldn't find any (after uninstalling it)
Remove SD card

Re: i can't log in

povilaspanavas — Thu, 03 May 2018 06:36:37 GMT

FOUND THE PROBLEM. Tried to login on my laptop, and error was displayed: that my country doesn't match my location.

Well, that's stupid. I'm on holiday and going to be on holiday for another 4 months... So, of course, the country won't match. But the sim card is still the same and it's in roaming mode. It could be smarter and just work.

Anyway, this is a BUG, because phone app doesn't display any errors.