topic Re: Extreme Data Usage 3.5Gb in 20min in Android

Extreme Data Usage 3.5Gb in 20min

chucky121 — Fri, 04 May 2018 10:13:57 GMT

I use Spotify for over 7years and was always a big fan.

Today it happened, that Spotify used all my data of 3.5 Gb in around 20mins!

I was streaming the new Glitch Mob album "See without Eyes".

Streaming was "normal" quality. Download was only via Wifi enabled.

Apparently it streamed some kind of video?

Thats not the way it was intended i guess?

What can i do to prevent that in the future? - a bit angry at the moment... please fix that!

Re: Extreme Data Usage 3.5Gb in 20min

Sonius — Fri, 04 May 2018 17:40:25 GMT

This is exactly what happened to me. Started the new Glitch Mob album and 4gb is gone... So no more internet until next month

Re: Extreme Data Usage 3.5Gb in 20min

Sharpninja — Fri, 04 May 2018 17:53:51 GMT

Had exactly the same thing. What a joke. There doesn't seem to be anyway of stopping. It. Spotify should default not to play videos when devices are not on WiFi. Compensation should also be offered.

Re: Extreme Data Usage 3.5Gb in 20min

sopla — Fri, 04 May 2018 18:41:11 GMT

See like there's more people affected by that.

Thankfully I have plenty of mobile data by if I didn't realize how much spotify ate it might have burn through all of that.

Those video covers seems nice but there should be option to limit it.

If there's no such option how can I be sure that one day something similar won't happen? It would be easi r to completely leave Spotify than to worry about data.

Re: Extreme Data Usage 3.5Gb in 20min

crazyteemo — Fri, 04 May 2018 20:07:09 GMT

Please give us at least the option to disable it.

Re: Extreme Data Usage 3.5Gb in 20min

juanma_spotify — Sat, 05 May 2018 02:21:12 GMT

Hey there.

can you please confirm if this is still happening to you?

Thank you!

Re: Extreme Data Usage 3.5Gb in 20min

Sharpninja — Sat, 05 May 2018 06:43:41 GMT

The app has used all my data so I can't test it again. Uploaded a pic. of what was happening when playing songs whilst not connected to WiFi.

Re: Extreme Data Usage 3.5Gb in 20min

eurofighters — Sat, 05 May 2018 08:50:58 GMT

I had the exact same problem yesterday, the app ate through 2GB of data in 5 minutes, listening to the new Glitch Mob Album...

Re: Extreme Data Usage 3.5Gb in 20min

Laurenstralla — Sat, 05 May 2018 08:52:03 GMT

I had the same problem today, has there been an update on this from spotify? I would also like an option to disable it on a cellular network.