topic Re: Can't download using cellular in Android

Can't download using cellular

stively1 — Mon, 03 Oct 2016 11:46:11 GMT

I want to download a song on Spotify, but when I press the download always appear the words: go to settings for download using cellular

Re: Can't download using cellular

Joe — Mon, 03 Oct 2016 12:35:26 GMT

Hi. Take a look at the section "Cannot access Spotify on mobile data " in this post to see if it may apply to you.

Re: Can't download using cellular

alekziom — Mon, 14 Nov 2016 08:35:23 GMT

I have the same issue. I cleared my cache and nothing changes. Can I get some help?

Re: Can't download using cellular

Joe — Mon, 14 Nov 2016 11:45:41 GMT

Did you check out the post I linked to above @alekziom?

Re: Can't download using cellular

alekziom — Mon, 14 Nov 2016 12:59:49 GMT

Joe,

I changed the protocol to ipv4/ipv6, problem persists.

Re: Can't download using cellular

Joe — Mon, 14 Nov 2016 13:40:03 GMT

Assuming that it downloads over wifi and that you have the option to download over cellular turned on in spotify settings, I suggest you get in touch with your mobile service provider.

Re: Can't download using cellular

alekziom — Mon, 14 Nov 2016 14:37:05 GMT

I think you misunderstood the problem. My cellular Internet works OK. It even plays these songs. But the Playlist won't sync offline. I don't know what my provider has to do with that.

Re: Can't download using cellular

anasofiapaixao — Thu, 16 Mar 2017 11:45:13 GMT

It's march and this is still happening. I have the same issue on Android 6.0

Re: Can't download using cellular

Joe — Thu, 16 Mar 2017 12:51:52 GMT

Just something to throw into the mix. There are known issues with spotify on dual sim phones. If you are using one of these, other users have reported that locating the data sim in slot 2 works for them.

Re: Can't download using cellular

anasofiapaixao — Thu, 16 Mar 2017 13:00:41 GMT

I am using one in slot 1, indeed. Unfortunately only slot 1 has 4G so I
guess I'll live with having to play the songs for having them dowloaded.

Re: Can't download using cellular

Trage — Wed, 12 Apr 2017 15:22:01 GMT

Had the same problem on my phone. I went to settings, then apps, then I picked Spotify and went to storage and cleared data. It worked for me 😀(When you are done you have to go to Spotify settings and allow download using cellular)

Re: Can't download using cellular

Arundas — Sat, 13 May 2017 15:54:59 GMT

Definitely this is a problem with dual SIM. Spotify refuses to use SIM1 data to download. If I switch data to SIM2 it happily downloads. Why Spotify why do you care which sim I use for data? I think this is a serious bug in your code making it incompatible with many popular phones! Even name brand phones have dual SIM now. I have to switch SIM cards around just for your app to work? I'm not PAYING YOU MONTHLY for this crappy experience!

Re: Can't download using cellular

wavecloud9 — Tue, 23 May 2017 07:12:56 GMT

Oh man you said it right. I also use dual SIM phone, so after reading your finding I switched the data to other Sim and it worked. Now before this, I went crazy by downgrading the versions, reinstalling etc and it didn't work. I agree with you about this bug, I don't understand why can't they fix these bugs.

Re: Go to settings to download using cellular

Nice_lady — Tue, 23 May 2017 23:55:33 GMT

Noticed this morning that I can't seem to download using WiFi. So did what you said about clearing data or whatever. Then had to go to my account because it cleared everything, which I did not expect. Took several hours to download all my music again. NOT going there again. But it still says Go to settings... SO did what my son the computer software major says to do... RESTART YOUR PHONE. Works fine again.

Re: Can't download using cellular

luckyMe — Sat, 27 May 2017 05:27:24 GMT

I'm using a dual sim phone and I can't download using data too. Just removed the other sim, then done. I can now download through data.

Re: Can't download using cellular

AirlanggaR — Thu, 22 Jun 2017 01:16:06 GMT

How you do that, cuz i trying with both of my dual sim.. None of them works, it can only download using a wifi..
I already turn on my download using cellular data but its still not working

Re: Can't download using cellular

Naomi_267 — Fri, 23 Jun 2017 17:37:47 GMT

I put my phone on aeroplane mode and then off aeroplane mode and it started working

Re: Can't download using cellular

kevjay1717 — Fri, 28 Jul 2017 16:14:38 GMT

I had this same problem. Do you have an SD card in your phone? Mine was fixed by changing the storage location to the SD card (in settings).

Re: Can't download using cellular

pence30 — Thu, 17 Aug 2017 07:20:16 GMT

I am using dual sim as well, but this issue appeared after full wipe and I updated the GUI on Android. Download on wifi works fine, and I can listen to online music on cellular, only the download to offline does not work!

Re: Can't download using cellular

VeeB5 — Sat, 30 Sep 2017 02:20:38 GMT

If you go into spotifys actual settings (not your phone) scroll a bit and it will say download using cellular, switch that tab over. Mine works fine now.