topic Re: Can't play specific song in playlist filter in Android

Can't play specific song in playlist filter

Nivlac1 — Sun, 06 May 2018 18:13:31 GMT

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the added filter will start playing. If I choose the second song on the filtered list, the second song on my playlist plays instead and so on. Also, the app will not retain the shuffle status once I select a different song to play.

I have tried deleting the cache, delete the app, remove all offline devices, and log off of all devices. However, nothing has worked.

Edit: I have come to notice that the filter issue only affects my old playlists. If I create a new playlist and add songs to it, I can filter and play the selected song just fine. I have tried deleting and restoring my old playlists, but that did not help.

Re: Can't play specific song in playlist filter

Nivlac1 — Sun, 06 May 2018 16:47:27 GMT

It seems the filter issue is only with my own playlists. I am able to filter and play the specific song I selected when I go to someone else's playlist. However, the not retaining shuffle is still an issue.

Re: Can't play specific song in playlist filter

Nivlac1 — Fri, 11 May 2018 16:30:47 GMT

Bump. Problem still persists...

Re: Can't play specific song in playlist filter

haidar_abil — Sat, 12 May 2018 10:39:18 GMT

i got the same problem its so anoyying

for example i have a playlist that starts with "i will survive" then i want to play smells like teen spirit on filter but, it keeps playing i will survive althought the title is already smells like teen spirit , spotify please fix this!!

Re: Can't play specific song in playlist filter

Moos3 — Sat, 12 May 2018 16:08:32 GMT

I've got the same issues. Is there any option to make this better already?

Re: Can't play specific song in playlist filter

Defonse — Mon, 14 May 2018 12:41:01 GMT

I have the exact same problem, and it started complexly random today. My shuffle also turns off after choosing an individual song which it has never done until today. Really strange I hope they fix it. I have lists with over 2 thousand songs so IdIlike to be able to use these functions...

Re: Can't play specific song in playlist filter

TripZii — Fri, 18 May 2018 09:48:48 GMT

I am literally having the exact same issues as you, this only started a couple days ago. This is seriously annoying and I really hope it is fixed soon. When I play spotify on my other phone and on the desktop app it works fine, I can shuffle, filter and everything without any issues. Im glad i found someone else experiencing this.

Re: Can't play specific song in playlist filter

Nivlac1 — Mon, 21 May 2018 04:35:34 GMT

So I used spotify this morning and the problem is no longer there. I didn't do anything. The problem just went away on its own.

Re: Can't play specific song in playlist filter

Defonse — Mon, 21 May 2018 08:01:55 GMT

Huh that's odd, mine still persists so lucky you I guess...

Re: Can't play specific song in playlist filter

Wcoshburn — Mon, 21 May 2018 13:15:39 GMT

Can we get Spotify support involved?

Re: Can't play specific song in playlist filter

lc-j2awj2i_so — Mon, 21 May 2018 13:45:56 GMT

I hope so I got the same problem and it really sucks -_-

Re: Can't play specific song in playlist filter

SgtStrawberry — Mon, 21 May 2018 14:23:11 GMT

@Wcoshburn wrote:
Can we get Spotify support involved?

I don't think they know what's going on either. I reached out to SpotifyCares on Twitter about this same issue. I was told to delete my current account and make a new one. It worked for a little bit, but the issue is back again for the third time.

Re: Can't play specific song in playlist filter

Moos3 — Mon, 21 May 2018 14:25:47 GMT

Yeah, I have been in contact with them as well. They think the problem is in my account and offered me to make a new account with the same mailadress etc. However I'm still contemplating this, because I heard that the issue keeps coming back, so I will mail them again.

Re: Can't play specific song in playlist filter

Wcoshburn — Mon, 21 May 2018 14:54:34 GMT

If I make a new account, will I lose my songs and playlists?

Re: Can't play specific song in playlist filter

SgtStrawberry — Mon, 21 May 2018 15:01:28 GMT

@Wcoshburn wrote:
If I make a new account, will I lose my songs and playlists?

Contact them. They will attempt to troubleshoot the issue with you. If they can't fix it, they'll tell you to create a new account at which point they'lll transfer all of your music from your old account to your current one.

However, there is no sense in doing this as the issue came back even after going through all of this process.

Re: Can't play specific song in playlist filter

Wcoshburn — Mon, 21 May 2018 15:29:34 GMT

Do you have a phone number for them?

Re: Can't play specific song in playlist filter

Nivlac1 — Mon, 21 May 2018 16:09:55 GMT

Welp, the problem is back after one day lol.. Both the filter and shuffle not sticking problem.

Re: Can't play specific song in playlist filter

acid1896 — Mon, 21 May 2018 18:08:46 GMT

I'm also experiencing the same problem. If I search for any song and filter it from my playlists and try to play it from the results, a random song would play. It's like if the indexing isn't correct. Although, this happened after enabling the Offline mode. I will try disabling it to confirm if it resolves the problem, but still, this is a bug and I'm not sure how I can approach to Spotify support.

Re: Can't play specific song in playlist filter

x_j2dm3pw-1kh — Mon, 21 May 2018 18:30:48 GMT

I also been experiencing the same issue for about 2 weeks it's very annoying.

Re: Can't play specific song in playlist filter

Defonse — Tue, 22 May 2018 05:40:28 GMT

I contacted them, and they said their tech team or something is on it and will get it fixed in the next update for the app. I guess our only option is to wait and for everyone to send support tickets so they take it seriously.