topic Re: Spotify app and mobile web player not working on android in Android

Spotify app and mobile web player not working on android

Tommaniacal — Fri, 08 Jun 2018 18:01:40 GMT

Plan

Premium

Country

United States

Device

(Samsung Galaxy s7)

My Question or Issue

I've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even load the full app, just a black screen for a couple seconds and then I'll get the message "Spotify keeps Stopping." I've already tried clearing my data/cache, and I've already uninstalled and reinstalled the app multiple times.

Since I'm paying for premium, I tried using the web player instead. I cannot find an option to sign in however, just the usual "new music" and "genre/moods" sections. I switched to the desktop version instead, but it instantly redirects to the Spotify home page every time. I'm sorry that I sound rude, this has just been incredibly frustrating.

Re: Spotify app and mobile web player not working on android

Ra3sayJUMP — Fri, 08 Jun 2018 20:55:33 GMT

Hi, I believe I am having the same problem. not sure what I need to do to fix it.

Re: Spotify app and mobile web player not working on android

matty2dope — Fri, 08 Jun 2018 22:44:25 GMT

Same here. Worked 3 days ago.

Re: Spotify app and mobile web player not working on android

__dammit__ — Sat, 09 Jun 2018 02:09:29 GMT

Same issue on my phone. Don't recall taking a recent update so maybe they're having issues server side. If so, pretty terrible design to crash the app if they don't get a connection.

Re: Spotify app and mobile web player not working on android

__dammit__ — Sat, 09 Jun 2018 02:11:42 GMT

Replying to my own post, but **bleep** it's constant. Spotify has some **bleep** building an app that constantly tries to launch itself in the background.

Re: Spotify app and mobile web player not working on android

__dammit__ — Sat, 09 Jun 2018 02:33:46 GMT

Tommanical, do you happen to be using the new macOS beta?

Re: Spotify app and mobile web player not working on android

Rich_the_kut — Sat, 09 Jun 2018 07:41:19 GMT

Yep same exact problem right after the last update

Re: Spotify app and mobile web player not working on android

Tommaniacal — Sat, 09 Jun 2018 09:28:49 GMT

_Dammit_ Nope, just the normal android version.

Re: Spotify app and mobile web player not working on android

star_platinum — Sun, 10 Jun 2018 10:30:40 GMT

Same here, twice. Rebooting didn't worked first time so I tried reinstalling the app. Works again but had lost some local music files, had to restore it. Three days later (today) it happened again, tried rebooting again to no avail. Really frustrating to deal with this.

Some details:

Premium user. OnePlus 5T. Android version 8.1.0.