topic Re: Android app crash at startup in Android

Android app crash at startup

zawias92 — Sat, 09 Jun 2018 12:01:09 GMT

Plan

Premium

Country

Poland

Device

LG G5

Operating System

Android 7.0

My Question or Issue

As of today, i cant open Spotify app. Tried clearing cache/data, reinstalling (ffs, ive had 1000+ songs downloaded for offline and 20+ mp3 playlists synced..) and notinhg helps. App starts, i get gray screen for like 20-30seconds then it crashes. Was working fine yesterday. Any idea whats the reason for this clownfiesta? Spotify app is getting worse and worse every update, but this is beyond ridiculous for a premium service.

Re: Android app crash at startup

Kioni — Sat, 09 Jun 2018 17:50:22 GMT

One plus 6 user with android 8.1.0 over here.
Same problem.

Re: Android app crash at startup

lulzwagon — Sat, 09 Jun 2018 18:50:17 GMT

I have this as well on a Galaxy S8 running Android 8.0.0 in Canada.

I cleared cache, cleared data, reinstalled (did this all twice including redownloading 1000s of songs). As of right now I am paying for an unusable app. This is ridiculous.

Re: Android app crash at startup

ZegSi — Sat, 09 Jun 2018 20:43:53 GMT

I've got exactly the same issue

I'm on a Huawei Mate S on Android 6

Re: Android app crash at startup

touch-of-ink — Sat, 09 Jun 2018 21:09:55 GMT

Same issue here. Started yesterday afternoon. (Worked great in the morning.) Tried everything I could find in the help community. (Reboot, clean reinstall, etc.) Now paying a montly fee for an app that doesn't work. Galaxy Pixel

Anyone have any other suggested apps they use for music?

Re: Android app crash at startup

tastytastyfish — Sat, 09 Jun 2018 23:19:23 GMT

Google Pixel, UK, premium member.

I have this exact same issue. Considering how much we pay to use this app, I'm really upset.

Re: Android app crash at startup

kaiserlv — Sun, 10 Jun 2018 01:59:52 GMT

Samsung note 8, same problem

the app works fine if i didn't download my main playlist (i have my own music from local storage), after i download it, it will crash after i start the app

after i clear data, the app is working again, but need to re-login

this issue happended since 8 june 2018, i noticed there's an update to the spotify app a day before

Re: Android app crash at startup

kaiserlv — Sun, 10 Jun 2018 02:10:50 GMT

this is the only playlist that i downloaded, there around 750 songs in it

i've tried to downloda the playliust again, same thing happened, i'm guessing it's related to downloading songs that's causing the issue

Re: Android app crash at startup

user-removed — Sun, 10 Jun 2018 03:05:11 GMT

I have the exact same issue on my Google Pixel XL, doesn't open and crashes 20-30s later. I'm guessing it's due to the local files that I've synced, because without them synced the app seems to work just fine.

Re: Android app crash at startup

Oscaz45 — Sun, 10 Jun 2018 05:50:07 GMT

Same problem, LG Q6 premium account from Australia running Android 7.1.1, started this morning, worked fine last night.

Re: Android app crash at startup

chutz42 — Sun, 10 Jun 2018 05:50:10 GMT

Same here!! Huawei P10 lite. Opens to a black screen for 5 seconds then crashes. Every time.

Re: Android app crash at startup

g3_d9-siztpjm — Sun, 10 Jun 2018 06:16:40 GMT

Also having this problem on Pixel 2, premium subscription. Annoying.

Re: Android app crash at startup

AeroZ — Sun, 10 Jun 2018 12:29:47 GMT

Same problem here. OnePlus 5T, Oreo 8.1

Re: Android app crash at startup

bearfeathers — Sun, 10 Jun 2018 13:50:17 GMT

Having the same problem. 😕

Premium member, Samsung Galaxy Note 8, Android 8.0, Verizon. I'm not really much of a complainer and I get that you'll get some bugs here and there, but this has been going on since the latest update. It's been unusable for about a week. So it's kind of disappointing when we're paying for it.

Re: Android app crash at startup

Xenet_ — Sun, 10 Jun 2018 13:59:35 GMT

I have the same phone and the same problem here... I suspect the last update...

Re: Android app crash at startup

JerzaKing — Sun, 10 Jun 2018 19:47:33 GMT

I have the same problem, since 8 june. I have a Samsung Galaxy J7 Pro. Mexico user

Re: Android app crash at startup

therealarien — Sun, 10 Jun 2018 23:11:59 GMT

SAME!
Pixel XL, latest everything...

Have had no problems at all until now but when it crashes once it's dead and I have to clean re-install and download all the tracks again. It will work for a while then when the opening screen is loading for a little TOO long I can feel the crash coming.

I would LOVE a fix for this as normally stock android runs like a dream with everything. I'm about to go overseas for a month and this will make Spotify pretty much useless if I lose all my synced MP3's

Re: Android app crash at startup

ggm80 — Mon, 11 Jun 2018 01:00:16 GMT

This is also happining on my s8 after the update. I even deleted the app just to download all my songs again but it just happened 2 days later. If this doesn't fix soon I'm cancelling my subscription

Re: Android app crash at startup

smi9 — Mon, 11 Jun 2018 02:12:19 GMT

Same here with a pixel2xl

Re: Android app crash at startup

jzellner98 — Mon, 11 Jun 2018 04:44:00 GMT

Same on Google Pixel 2XL and Android P beta2. Seems to occur due to local files. I have 4 offline Playlists with approximately 200 songs each. Without downloading them it works.