topic Re: Spotify continuous crash in Android

Spotify continuous crash

Hardb0ss — Wed, 06 Jun 2018 08:10:21 GMT

Hi guys,

My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a Google Pixel 2. Please help me out on this, i need my music. Thank you

Re: Spotify continuous crash

Rowan86 — Wed, 06 Jun 2018 10:01:16 GMT

I'm having the same issue i tried the basic debug:

Try a soft reset (reboot the device).
If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Spotify folders or cached data from your device before reinstalling again.
If that doesn’t work, update your device’s firmware (if available).
If that doesn’t work, try clearing your device’s cache.
If that doesn’t work, try using a different WiFi connection (please note that streaming dover mobile data might incur additional charges). If this works you probably need to restart your router.
If that doesn’t work, try removing the SD card (if your device has one) and try again. If this works you might need to format your SD card.
If that doesn’t work, ask a friend or family member who also uses Spotify to log in to their account on your device. If everything works for them it’s likely the issue is with your account. If not, then it’s probably an issue with your device

But essentially there is no support from Spotify, if you dig back you see that this issue is persistently there since Spotify started.

I hope you have more luck!

Re: Spotify continuous crash

user-removed — Wed, 06 Jun 2018 10:31:57 GMT

Same problem here.

Re: Spotify continuous crash

Hardb0ss — Thu, 07 Jun 2018 17:17:21 GMT

Did every step you suggested, and app still started crashing this morning..

Re: Spotify continuous crash

Chokehold — Fri, 08 Jun 2018 09:24:54 GMT

Same problem here and none of the above solutions work. Using a Samsung Galaxy S8+.

Can someone direct me to the location of any crash logs?

Re: Spotify continuous crash

kaiserlv — Sun, 10 Jun 2018 02:31:48 GMT

Samsung note 8, same problem

The app works fine if i didn't download my main playlist (i have my own music from local storage), this is the only playlist that i downloaded, there around 750 songs in it

After i download the playlist (saved to SD card), it will crash when i closed the app and restart it

After i clear data, the app is working again, but need to re-login and all the downloaded music is gone

I've tried to download the playlist again (this time i saved it to my internal storage), same issue happened, i'm guessing it's related to downloading the playlist/songs

This issue happended since 8 june 2018, i noticed there's an update to the spotify app a day before

It seems like this issue is prevalent in Samsung phone?

p.s. i have tried deleting the app, restart phone and reinstall the app, but still came across same issue

Re: Spotify continuous crash

Chokehold — Mon, 11 Jun 2018 01:01:42 GMT

@kaiserlv OP has a Google Pixel phone though, so maybe not necessarily prevalent in Samsung phones specifically.

And I experience the same thing, that it works fine if I don't download offline playlists (which also contain local mp3 files from storage).

I have tried syncing a playlist to offline that contains solely stuff from Spotify, have yet to see any issues.

I will see if I can find any crash logs and get a better understanding of the issue.

Re: Spotify continuous crash

kaiserlv — Mon, 11 Jun 2018 09:33:17 GMT

@Chokehold I created a playlist (Playlist X) with only 1 song, which is a song from local storage. Spotify work well if i didn't download the playlist.

Once i downloaded Playlist X, after opening and closing the app a few times, Spotify would crash when i open it.

Then i cleared storage data, Spotify works again. Created a playlist of 10 songs from Spotify and downloaded it. After opening and closing the app more than 10 times in the span of an hour, Spotify still works.

Then i downloaded Playlist X, after opening and closing the app a few times, Spotify crashed.

Looks like downloading songs from local storage (eventhough it's just 1 song) is the culprit.

Re: Spotify continuous crash

Nobrega1 — Mon, 11 Jun 2018 09:36:42 GMT

Mine don't work To

When i put my own songs

Re: Spotify continuous crash

Chokehold — Tue, 12 Jun 2018 01:15:03 GMT

Agreed. I have not had any troubles since keeping my lists non-downloaded and strictly no local storage mp3 files synced to device.

Local files from storage is definitely the culprit.

Re: Spotify continuous crash

Chokehold — Tue, 12 Jun 2018 04:06:02 GMT

Last night, my device downloaded the beta version of 8.4.57.803 I think it was, have had zero issues woth local playback and app availability since then.