https://community.spotify.com/t5/Android/Android-Factory-reset/m-p/4511745#M134531 <P>It sounds like you logged in using the wrong credentials. Check out the suggestions on <A href="https://support.spotify.com/uk/account_payment_help/account_help/do-i-have-an-additional-account/" target="_self">this help page</A>.</P> Tue, 19 Jun 2018 09:37:56 GMT Joe 2018-06-19T09:37:56Z https://community.spotify.com/t5/Android/Android-Factory-reset/m-p/4511591#M134519 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P>&nbsp;</P><P><STRONG>Country</STRONG></P><P>Brazil</P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Moto g4 +</P><P>&nbsp;</P><P><STRONG>Operating System</STRONG></P><P>Android 7.0</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;</P><P>After I done a factory reset in my Android i try instal and access my Spotify Account, when i do this i discovered that all of my playlists, favorites songs and my premium don't loaded, i don't undertand what happened, because before i do the factory reset everything worked right.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 19 Jun 2018 01:46:50 GMT https://community.spotify.com/t5/Android/Android-Factory-reset/m-p/4511591#M134519 0qz04_8-rh06g 2018-06-19T01:46:50Z https://community.spotify.com/t5/Android/Android-Factory-reset/m-p/4511745#M134531 <P>It sounds like you logged in using the wrong credentials. Check out the suggestions on <A href="https://support.spotify.com/uk/account_payment_help/account_help/do-i-have-an-additional-account/" target="_self">this help page</A>.</P> Tue, 19 Jun 2018 09:37:56 GMT https://community.spotify.com/t5/Android/Android-Factory-reset/m-p/4511745#M134531 Joe 2018-06-19T09:37:56Z