topic Re: Songs keep stalling while playing in Android

Songs keep stalling while playing

s9b7u_vn-rez — Wed, 27 Jun 2018 14:19:55 GMT

Plan

Premium

Country

Usa

Device

Samsung galaxy s6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I uninstalled and then re installed and the issue is still there, songs play but constantly have little pauses making listening completely unejoyable.

Re: Songs keep stalling while playing

user-removed — Wed, 27 Jun 2018 16:48:22 GMT

Hey @s9b7u_vn-rez.

Can you let us know if this is happening when using a 3G/4G connection or with a WiFi network? Does this also happen with offline music?

We'll see what we can suggest.

Re: Songs keep stalling while playing

s9b7u_vn-rez — Wed, 27 Jun 2018 16:52:01 GMT

Happening with 4g, seems to happen the most when I switch what I'm
listening to

Re: Songs keep stalling while playing

Alfredo — Fri, 29 Jun 2018 01:35:28 GMT

Hey @s9b7u_vn-rez.

Thanks for getting back to us.

Let's try lowering the sound quality under your Spotify Settings > Music Quality, and see if it happens again.

Also, let us know if this is affecting you if you have a poor signal strenght or regardless of it.

Keep us posted.