topic Re: Is this a bug lol in Android

Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:06:03 GMT

My Question or Issue

Look at the pic

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:06:59 GMT

HOW I can fix**bleep**

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 17:07:19 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:14:32 GMT

I do it Ardly but still dont Working

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 17:16:35 GMT

Please provide me more information so I can help.

What version of Spotify, what version of OS, the device model?

Are you an the Free or Paid Plan? Does it happen with another accoun or another device?

Thanks in advance 🙂

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:20:40 GMT

Premium Version and News os

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 17:27:50 GMT

Thank you but it is not enough to be able to help you on your issue.

Please try to go to Settings in Your Library tab, look for Playback section and switch Hide Unplayable Songs to off. There might be several reasons why you are getting that message.

Spotify wants all the world’s music on Spotify. However, some artists and tracks aren't currently available. Sometimes agreements can’t be reached with the artist or label or a change may happen in music ownership.

However, please know thousands of albums and artists are added to Spotify every day. If you can’t find an artist you’re looking for, they may appear (or reappear) soon.

In the meantime, feel free to contact the artist or their label to ask when they plan to be on Spotify. Thanks!

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:39:29 GMT

._.

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 17:40:40 GMT

Hey @Zaki100,

Please go again to Settings and look for Explicit Content. If it is off switch it on.

Try it and tell me how that goes.

Thanks!

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 17:57:31 GMT

Wehere i can find it lol i dont see it

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 18:02:22 GMT

Hey @Zaki100,

It is right inside Settings, just below Playback. Look at the image below:

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 18:20:43 GMT

I find only this

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 18:24:19 GMT

Hey @Zaki100,

Please, not inside Playback but in Settings right where I showed you 🙂

Try to tap on the songs there and you should get a promt. Tap on the green option which will send you to the option you are having a hard time finding 🙂

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 18:34:13 GMT

U mean this Dude i can **bleep**ing find it im So mad hhhhhh

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 18:49:59 GMT

Hey @Zaki100,

Please follow the steps from my images below:

1.Explicit content is turned off. Therefore songs that have Explicit label won't play and will be greyed out. Just like in the picture you sent me.

As you can see from the image below they are greyed out (just like the screenshot you sent me earlier)2

After tapping on an of the songs I get this prompt. When I tap on the green option, Go To Settings I will be sent to the Explicit Content option.3

As you can see now I am back at this specific setting. Now just turn it on and get back to that playlist.4

After you do enable that option you can now play those songs that have Explicit label on them. As you can see now I am able to play them without any issues.5

I tried my best to recreate this issue for you. Another scenario is that those songs are not available at your country.

Hope I was able to help 🙂

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 19:47:05 GMT

Wehen i Glück Shuffle is notigh Comming out

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 19:49:26 GMT

I click this and share for expilct But find notigh

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 19:49:41 GMT

Please try another account and see if that helps.

It has nothing to do with Shuffle 🙂

Re: Is this a bug lol

Zaki100 — Sun, 08 Jul 2018 20:09:39 GMT

HOW I get here

Re: Is this a bug lol

Loxer — Sun, 08 Jul 2018 20:12:06 GMT

It is inside Settings as I showed you before. Just try to look inside Settings in different places if you can't find it.