topic Re: [Android] Google Pixel 2 - eqalizer default settings bug in Android

[Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Sun, 08 Jul 2018 08:09:17 GMT

Plan

Premium

Country

Germany

Device

Google Pixel 2

Operating System

Android 8.1.0

My Question or Issue

Hello support team,

I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018).

The issue is reproducible on my device.

Turn off the buildin EQ from Spotify App -> left the EQ menue -> go back to EQ menue -> turn on the EQ => problem occurs.

The problem description:

My setting from Music Quality, Streaming and Download = Extreme quality get set to default by this glitch, bug to Streaming = Automatic quality and Download = Normal quality.

Do you have any idea how to fix this?

Best,

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Sun, 08 Jul 2018 09:05:10 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Sun, 08 Jul 2018 13:11:58 GMT

Hey @k_d5e9-qvs9je,

If you can, could you please list all the troubleshooting steps you have tried by yourself?

Also is it possible for you to try it on another device with similar specs?

Thanks in advance 🙂

Re: [Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Sun, 08 Jul 2018 15:57:28 GMT

I haven't had this issue on any device I used before. (I cannot remember the opposite)

This must be a device specific problem.

I have not tried any troubleshooting steps.

Best,

Mike

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Sun, 08 Jul 2018 19:01:07 GMT

Please try the troubleshooting steps I sent you earlier and tell me if they do work or not.

Thank you! 🙂

Re: [Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Sun, 08 Jul 2018 19:05:50 GMT

I executed all your troubleshooting steps. The issue still occurs.

Spotify version: 8.4.61.681 armV7

Best,

Mike

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Sun, 08 Jul 2018 20:10:03 GMT

Hey @k_d5e9-qvs9je,

Please check if there is an update for Spotify. I did find out that the latest version for Android is 8.4.61.683 armV7

Thanks! 🙂

Re: [Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Mon, 09 Jul 2018 13:07:22 GMT

Hi,

Thanks for your suggestions.

I got an update yesterday evening. (8.4.61.683 armV7)

The issue still occurs.

Best,

Mike

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Wed, 11 Jul 2018 10:15:21 GMT

Hey @k_d5e9-qvs9je,

This issue is being investigated and will report you with updates 🙂

In the meantime, does trying another account in this device make a differene?

Thank you for your patience!

Re: [Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Wed, 11 Jul 2018 10:32:48 GMT

Thanks for your support.

The problem still occurs with an other account.

Waiting for your update...

Re: [Android] Google Pixel 2 - eqalizer default settings bug

Loxer — Tue, 17 Jul 2018 14:25:52 GMT

Hey @k_d5e9-qvs9je,

Sorry to disturb again, but could you please record showing the issue?

Do not include any personal information.

Thank you!

Re: [Android] Google Pixel 2 - eqalizer default settings bug

k_d5e9-qvs9je — Fri, 03 Aug 2018 16:55:53 GMT

Thanks for your reply.

Sorry for my very late response!

Your message arrived into my email system as **bleep**.

I randomly saw it today.

By following the

you will find the screen record.

The issue only occurs after play a song.

If songs are paused all is fine, the quality remains at the last setting.

(I recorded via Google Play Games)